Bettr is your doctor’s visit done right where you are right now. Online.
From NZ’s largest private primary healthcare provider our trusted online doctors are available nationwide and ready to chat by video or phone 8am to 8pm, 7 days.
We offer same day appointments and online prescriptions. There’s no app to download, no need to change GP and no registration; just immediate healthcare wherever you are.
It’s just four easy steps. Booking is super quick, with easy access, instant confirmation and same day appointments available. You could be seeing a doctor in minutes.
Follow the link in the email or SMS we send you.
Tap the link and join the virtual waiting room.
The doctor will admit you and your consultation begins.
Your consultation lasts up to 10 minutes.
$10 for registered patients
$49 for non-registered patients
FREE for patients under 14
Prices are applicable to all online appointments, that means there are no specific treatment prices, no evening or weekend surcharges just the three prices. You can pay securely with credit card, debit card or by bank transfer, up to you.
Seeing a doctor online might feel new and unusual, but our doctors are the same trusted doctors you can visit in person. Bettr provides the same quality healthcare that you receive with a trip to your local clinic, just now it's virtual care and without the need for the trip!
When the Doctor prescribes you medication during your consultation through Bettr, you can choose to have online prescription delivered to you or pick them up from your local pharmacy.
At the end of your consult the Doctor will send you an SMS. Choose between home delivery or browse to find your most convenient pharmacy for pick-up. Pick a time that suits you and the pharmacy will be in touch to arrange the rest.
Delivery is just $5 and pickup is free.
Of course! Commonly patients book for their children but you can book for anyone. During the booking process, when filling in the patient details, you can simply select ‘no’ to the question ‘Is this appointment for you?’ The appointment does not differ from any normal appointment and the doctor will be available to answer any health questions you or your family member have.
• If the patient has a serious and urgent problem likely to need a physical examination.
• If you need controlled drugs. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.
• If the patient is unable to use the technology due to confusion, physically disability or has serious anxieties about the technology (although having friends or family around may help).
• If the patient is under 18, unless they have a parent or guardian present.
• If the patient has language difficulties, unless they have access to an interpreter during the consultation.
• Hard-of-hearing patients may find video difficult, but if they can lip-read or use the chat function, video may be a better option than telephone.
• Visually-impaired patients may prefer a telephone consultation.
A Bettr appointment allows for 10 minutes of face-to-face time with the doctor and then another 5 minutes for the doctor to complete other tasks, such as writing prescriptions or letters on your behalf.
If Tamaki Health is not your usual doctor you will be asked to identify your usual GP or health clinic and for permission to send a copy of your visit records to this doctor/clinic. You may decline to do this.
For your comfort, you can select from a range of our trusted doctors, including male or female.
The doctor can see the patient via a video screen, but that’s less necessary to the consultation than you might think. In fact, it’s the patient history that provides about 90% of the clinical diagnosis. Think of these visits like a house call, without the unnecessary travel time (or having to vacuum).
Actually, no. Telehealth or virtual care is used today to treat everything from the common cold to post-surgical wound care. Everything from migraines to acne to mental health counselling can be treated while using this technology. It’s common today for doctors to use these tools to coordinate patient care, or to use them in their clinics.
If you are not happy during the consultation, please tell the doctor immediately so they can respond to your concerns. If you are still not satisfied with your care after the consultation, you can provide formal feedback or make a complaint here. We take your care very seriously, and welcome all opportunities to do better.
Bettr does not require you to register or enrol, simply tell us a little about yourself and we’ll do the rest.
If you’re already enrolled with Tamaki Health through White Cross, Local Doctors or East Tamaki Healthcare you don’t need to register or enrol with Bettr, it’s all part of the service.
If you’re not enrolled you can choose to enrol and save on every consultation - online and in-clinic - with access to our network of 40+ urgent care and GP clinics.
Suafai, August 2020
Absolutely loved it!!! The Doctor was awesome! I loved that he was able to organise prescription & also my Winz form etc. Also receiving the text about choosing a pharmacy to pick up my prescription is just great!! All from the comfort of my home & warm slippers!!!!
Molly, August 2020
Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!
Nadia, October 2020
Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.
Alfred, October 2020
That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.
Ace, July 2020
I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler.
Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you
Hargun, November 2020
I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!
Wendy, October 2020
Awesome, love it now I get to see the same doctor, no waiting at the doctor's feeling more sick amongst other strangers. Great that my prescription gets emailed to me as well as the lab test.
Rinal, July 2020
This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you
Bunny, July 2020
I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you
Taylor, July 2020
I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.
Mitali, August 2020
Absolutely fantastic experience. Getting all my concerns resolved over a phone call face-to-face with the doctor is simply amazing.
Kim, August 2020
Think this is a great idea. Perfect for repeat prescriptions, blood test form requests and chronic illness.
Keely, November 2020
Such a friendly doctor to consult with. Happy to continue using this online/virtual consultation as it is a lot better and easier than waiting several hours at the clinic to see a doctor, just to get a prescription.
Get access to all the services of Local Doctors including Bettr and face-to-face consultations.
The price of Bettr consulations drops to $10, and under 14s are free!
If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.