If you need more time at the end of the consultation you should discuss this with your doctor before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit. There may be an additional or new charge for this; please discuss this with the doctor.
An online appointment lasts for 10 minutes of face to face time with the doctor and allows the doctor another 5 minutes to complete other tasks such as writing prescriptions or letters on your behalf.
If you need a follow up, you and the doctor you should discuss this before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit.
The doctor will check with you to ensure you understand what they think the problem is and what should be done about it. This may include any or all of the following:
• Sending an electronic prescription for medicine to a local pharmacy for you to fill
• Arranging another follow-up appointment for you
• Arrange a lab test eg a blood test for you
• Arranging a face to face appointment for you
• Writing a referral to a specialist or allied health service eg hospital, physiotherapist
• Sending you some educational material about your condition/problem.
Suafai, August 2020
Absolutely loved it!!! The Doctor was awesome! I loved that he was able to organise prescription & also my Winz form etc. Also receiving the text about choosing a pharmacy to pick up my prescription is just great!! All from the comfort of my home & warm slippers!!!!
Dee, December 2020
Such a seamless and stress free process, convenient and straight forward, the easiest option as opposed to making an appointment and going in to see the doctor. Less wait time, avoiding the queues, reasonable cost, highly recommend this service.
Molly, August 2020
Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!
Bailey, January 2021
I think this is an incredibly inclusive and progressive service and believe it will be beneficial to so many New Zealanders. Affordable, convenient and safe. I've already told many family and friends.
Nadia, October 2020
Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.
Aveta, December 2020
I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.
Alfred, October 2020
That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.
Ace, July 2020
I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler.
Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you
Hargun, November 2020
I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!
Wendy, October 2020
Awesome, love it now I get to see the same doctor, no waiting at the doctor's feeling more sick amongst other strangers. Great that my prescription gets emailed to me as well as the lab test.
Rinal, July 2020
This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you
Bunny, July 2020
I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you
Keely, November 2020
Such a friendly doctor to consult with. Happy to continue using this online/virtual consultation as it is a lot better and easier than waiting several hours at the clinic to see a doctor, just to get a prescription.
Taylor, July 2020
I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.
Mitali, August 2020
Absolutely fantastic experience. Getting all my concerns resolved over a phone call face-to-face with the doctor is simply amazing.
Kim, August 2020
Think this is a great idea. Perfect for repeat prescriptions, blood test form requests and chronic illness.
Get access to all the services of Local Doctors including Bettr and face-to-face consultations.
The price of Bettr consulations drops to $10, and under 14s are free!
If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.