Why Use Bettr?

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Online Doctors can save you time and money. Save your energy for getting well

Now you can stay in bed and have the doctor come to you for your appointment. Bettr is the faster, easier, stress-free way to see your doctor. Designed to offer a modern healthcare service that is accessible, easy and fair for all Kiwis, Bettr is innovative health care at its best.

So easy to use, Bettr means you can see a New Zealand-registered and experienced doctor at your convenience.

There are so many reasons to give Bettr online doctors a go. Try it out for yourself to see just what a game-changer Bettr can be.

Bettr is Fast

  • You can book in minutes and usually see a doctor the same day
  • Zero travel time
  • No waiting or queuing at a clinic - just join the waiting room at the scheduled appointment time
  • From anywhere: see the doctor wherever you are and join your appointment in seconds (as long as you have phone or internet reception)

Bettr is Convenient

  • No app to download
  • Choose from a range of doctors, including the option to select male or female
  • Longer hours – appointments available in the evenings and weekends to fit around your schedule, 7 days from 8am
  • No need to take time off work for simple health needs – you can even do your appointment from a quiet meeting room
  • No need to register with us to see a doctor (but cost savings apply if you do)
  • All you need is a mobile phone, laptop or tablet, and an internet connection
  • Easy prescriptions and repeats: order securely online and choose delivery or pick up from a pharmacy of your choice.

Bettr is Affordable

  • One simple flat pricing structure
  • NZ’s cheapest online doctor consults
  • No hidden costs for prescriptions
  • No app or software required
  • Enrol to access cheaper rates across our whole clinic network too
  • No travel or parking costs to get to your appointment

Bettr is Safe

  • Our secure online appointment system means you can feel reassured that your information remains safe and private
  • If Bettr, Local Doctors or White Cross isn’t your normal doctor, we will securely share your appointment notes to your regular doctor for care continuity (unless you ask us not to)
  • All our doctors are licensed and experienced to practice in New Zealand - they’re the same experienced doctors you see in our clinics when you visit face-to-face.

Bettr is Comprehensive

  • Most common ailments that don’t require physical examination or treatment can be treated by Bettr
  • Get referred for most kinds of specialist care via Bettr
  • Bettr is part of the Tamaki Health network that also includes White Cross and Local Doctors, so we can ensure you receive seamless follow-up care in-person wherever it’s needed

Book Bettr

Top FAQs

  • Can I book for someone else?

    Yes, you can book for yourself or you can book on behalf of someone else. At the patient details step of the booking process simply select ‘no’ when presented with the question ‘Is this appointment for you?’

  • What kinds of problems or care need are not suitable for online consultation?

    The following types of problems are not suitable for telehealth:

    • serious, urgent problem likely to need a physical examination.

    • If you are unable to use the technology (e.g. confusion), physically disabled or have serious anxieties about the technology (unless relatives or friends are on hand to help).

    • If you are deaf (some deaf and hard-of-hearing patients may find video difficult, but if they can lip-read and/ or use the chat function, video may be better than telephone.)

    • If you are aged under 18 (ie under the age of 18, do not have your parent or guardian consent and presence during the consultation.)

    • Speak only very poor English or have English as a second language and do not have access to an interpreter during the consultation.

    • If you are visually impaired a telephone consultation would often be best for you.

    • If you need controlled drugs. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.

    Learn more about what we can and can't treat.

  • How long is the appointment?

    An online appointment lasts for 10 minutes of face to face time with the doctor and allows the doctor another 5 minutes to complete other tasks such as writing prescriptions or letters on your behalf.

  • Can I cancel or change my appointment?

    Yes, you can change or cancel your appointment. Please note there may be charges to do this within 24 hours of the cancellation. Please see our cancellation policy.

  • The Bettr doctor is not my regular GP; will my regular GP be informed about this telehealth consultation?

    If Tamaki Health is not your usual doctor you will be asked to identify your usual GP or health clinic and for permission to send a copy of your visit records to this doctor/clinic. You may decline to do this.

  • Can I see a male/female Doctor?

    The list of available online doctors includes male and female doctors.

  • How can the doctor really know what’s wrong if I don’t see him or her in person?

    The doctor can “see” a patient via a video screen, but in fact, it’s the patient history that provides about 90% of the clinical diagnosis. A virtual consultation can prevent unnecessary trips to a doctor’s or urgent care clinic. Think of these visits like a “virtual house call;” the doctor sees and diagnoses over a phone or computer screen.

  • Can I only use Bettr for a certain kind of sickness or injury?

    Actually, no. Telehealth is used today to treat everything from the common cold to post-surgical wound care. Everything from migraines to acne to mental health counselling can be treated while using this technology. It’s common today for doctors to use these tools to coordinate patient care, or to use them in their clinics. Learn more about what we can and can't treat.

  • Can I order my prescription online?

    Yes, you can order a prescription online, unless you are a new patient who is seeking a prescription for the first time. In this case you will be directed to see one of our doctors face to face in person.

    For an ongoing / long term condition that is stable, a doctor would only give a repeat prescription once for 3 months, but would require to see the patient in person the next time around. Effectively, a patient with a stable ongoing / long term condition needs to see a Doctor in person at least once every 6 months for a full assessment. 

    Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation. Learn more about online prescriptions.

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Testimonials

Suafai, August 2020

Absolutely loved it!!! The Doctor was awesome! I loved that he was able to organise prescription & also my Winz form etc. Also receiving the text about choosing a pharmacy to pick up my prescription is just great!! All from the comfort of my home & warm slippers!!!!

Dee, December 2020

Such a seamless and stress free process, convenient and straight forward, the easiest option as opposed to making an appointment and going in to see the doctor. Less wait time, avoiding the queues, reasonable cost, highly recommend this service.

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!

Bailey, January 2021

I think this is an incredibly inclusive and progressive service and believe it will be beneficial to so many New Zealanders. Affordable, convenient and safe. I've already told many family and friends.

Nadia, October 2020

Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.

Aveta, December 2020

I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.

Alfred, October 2020

That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.

Ace, July 2020

I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler.

Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you

Hargun, November 2020

I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!

Wendy, October 2020

Awesome, love it now I get to see the same doctor, no waiting at the doctor's feeling more sick amongst other strangers. Great that my prescription gets emailed to me as well as the lab test.

Rinal, July 2020

This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you

Bunny, July 2020

I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you

Keely, November 2020

Such a friendly doctor to consult with. Happy to continue using this online/virtual consultation as it is a lot better and easier than waiting several hours at the clinic to see a doctor, just to get a prescription.

Taylor, July 2020

I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.

Mitali, August 2020

Absolutely fantastic experience. Getting all my concerns resolved over a phone call face-to-face with the doctor is simply amazing.

Kim, August 2020

Think this is a great idea. Perfect for repeat prescriptions, blood test form requests and chronic illness.
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Register for more.

Bettr's online doctor service is available to everyone, whether you’re registered or not.

If you register, Bettr gets even better:

Get access to all the services of Local Doctors including Bettr and face-to-face consultations.

The price of Bettr consulations drops to $10, and under 14s are free!

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.