Why Use Bettr?

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Online Doctors can save you time and money. Save your energy for getting well

Now you can stay in bed and have the doctor come to you for your appointment. Bettr is the faster, easier, stress-free way to see your doctor. Designed to offer a modern healthcare service that is accessible, easy and fair for all Kiwis, Bettr is innovative health care at its best.

So easy to use, Bettr means you can see a New Zealand-registered and experienced doctor at your convenience.

There are so many reasons to give Bettr online doctors a go. Try it out for yourself to see just what a game-changer Bettr can be.

Bettr is Fast

  • You can book in minutes and usually see a doctor the same day
  • Zero travel time
  • No waiting or queuing at a clinic - just join the waiting room at the scheduled appointment time
  • From anywhere: see the doctor wherever you are and join your appointment in seconds (as long as you have phone or internet reception)

Bettr is Convenient

  • No app to download
  • Choose from a range of doctors, including the option to select male or female
  • Longer hours – appointments available in the evenings and weekends to fit around your schedule, 7 days from 8am
  • No need to take time off work for simple health needs – you can even do your appointment from a quiet meeting room
  • No need to register with us to see a doctor (but cost savings apply if you do)
  • All you need is a mobile phone, laptop or tablet, and an internet connection

Bettr is Affordable

  • One simple flat pricing structure
  • NZ’s cheapest online doctor consults
  • No app or software required
  • Enrol to access cheaper rates across our whole clinic network too
  • No travel or parking costs to get to your appointment

Bettr is Safe

  • Our secure online appointment system means you can feel reassured that your information remains safe and private
  • If Bettr, Local Doctors or White Cross isn’t your normal doctor, we will securely share your appointment notes to your regular doctor for care continuity (unless you ask us not to)
  • All our doctors are licensed and experienced to practice in New Zealand - they’re the same experienced doctors you see in our clinics when you visit face-to-face.

Bettr is Comprehensive

  • Most common ailments that don’t require physical examination or treatment can be treated by Bettr
  • Get referred for most kinds of specialist care via Bettr
  • Bettr is part of the Tamaki Health network that also includes White Cross and Local Doctors, so we can ensure you receive seamless follow-up care in-person wherever it’s needed

Book Bettr

Top FAQs

  • Can I book for someone else?

    Yes, you can book for yourself or you can book on behalf of someone else. At the patient details step of the booking process simply select ‘no’ when presented with the question ‘Is this appointment for you?’

  • How long is the appointment?

    An online appointment lasts for 10 minutes of face to face time with the doctor and allows the doctor another 5 minutes to complete other tasks such as writing letters on your behalf.

  • Can I cancel or change my appointment?

    Yes, you can change or cancel your appointment. Please note there may be charges to do this within 24 hours of the cancellation. Please see our cancellation policy.

  • The Bettr doctor is not my regular GP; will my regular GP be informed about this telehealth consultation?

    If Tamaki Health is not your usual doctor you will be asked to identify your usual GP or health clinic and for permission to send a copy of your visit records to this doctor/clinic. You may decline to do this.

  • Can I see a male/female Doctor?

    The list of available online doctors includes male and female doctors.

  • How can the doctor really know what’s wrong if I don’t see him or her in person?

    The doctor can “see” a patient via a video screen, but in fact, it’s the patient history that provides about 90% of the clinical diagnosis. A virtual consultation can prevent unnecessary trips to a doctor’s or urgent care clinic. Think of these visits like a “virtual house call;” the doctor sees and diagnoses over a phone or computer screen.

  • Can I only use Bettr for a certain kind of sickness or injury?

    Actually, no. Telehealth is used today to treat everything from the common cold to post-surgical wound care. Everything from migraines to acne to mental health counselling can be treated while using this technology. It’s common today for doctors to use these tools to coordinate patient care, or to use them in their clinics. Learn more about what we can and can't treat.

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Testimonials

Paratene, July 2021

This was my first time using the service and I found it to be state of the art, futuristic in how we go to the Doctors. It was an extremely user friendly process and their are a highly skilled, dedicated arsenal of Doctors on hand who care for each patient. I was quite daunted at first but having been through first hand, I can see the amazing benefits. Thank you so much team Bettr.



Sophie, June 2021

The experience was amazingly awesome, relaxed and simple. Your doctor Antonio was wonderful. Very easy to chat and laugh with. Keep him on definitely!!! Overall AAA+. Nice to know this service is so readily available when you really need it. Thank you so much. Don't change anything! Your awesome!!

Lee, May 2021

I love how we can see a doctor online and get a prescription. So awesome. I really appreciate it, as I wasn't feeling well enough to go anywhere. But having your doctor online is amazing. Doctor Fazlus is the best. Thanks Bettr.

Antoinette, April 2021

THIS IS THE BEST SERVICE! Absolutely love it for so many reasons. Too many to list but mainly because there's no more having to wait or stand to be seen by a nurse and then sometimes wait again to see a doctor. Waiting in the comfort of your own home means so much. Please ensure we NEVER LOSE THIS ONLINE DOCTOR SERVICE.

Anastasia, February 2021

What an awesome experience that was, no 2-4 hour waiting in a room with other sick people & noise. The Doctor provided great care & empathy. The whole process was amazing from the 5 minute notification to waiting in the virtual waiting room & choosing the pharmacy to send prescriptions to, it was a great experience. Thank you

Ringakapo, June 2021

As a first time user using this website it was awesome as having a booked appointment made my day so much easier. As I could do other errands instead of sitting in the Doctor's surgery waiting for a couple of hours to be seen to. I would highly recommend this service if you don't need to see a Doctor in person.

Teresa, July 2021

Had 2 appointments for myself and my daughter and both doctors were absolutely helpful and amazing! Explained everything to them and they straight away gave me what I needed for a prescription. Thank you so much Bettr, will definitely be using you guys again.

Gerrard, March 2021

My experience was a seamless and professional. From online booking to payment. Got my reminder, both text and email. The Doctor was knowledgeable and had a great 'bed side' manner. I got my SMS to select a local pharmacy and got my medical certificate at the end of the consult. Brilliant, thank you.

Dee, December 2020

Such a seamless and stress free process, convenient and straight forward, the easiest option as opposed to making an appointment and going in to see the doctor. Less wait time, avoiding the queues, reasonable cost, highly recommend this service.

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!

A'a, February 2021

My appointment using Bettr online consultation was excellent. The Dr was thorough and asked the right questions. I felt heard and taken seriously regarding my symptoms. I am so happy with my consultation and the service is awesome!!

Nadia, October 2020

Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.

Aveta, December 2020

I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.

Alfred, October 2020

That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.

Bailey, January 2021

I think this is an incredibly inclusive and progressive service and believe it will be beneficial to so many New Zealanders. Affordable, convenient and safe. I've already told many family and friends.

Ace, July 2020

I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler. Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you

Hargun, November 2020

I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!

Rinal, July 2020

This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you

Ita, February 2021

I love this service. There's no long waiting time at the clinic. I don't have to try find parking or use petrol to get to the clinic, and its done in the comfort of my own home. I love the reminder beforehand to get me ready. Continue this amazing service please.

Bunny, July 2020

I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you

Taylor, July 2020

I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.
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Register for more.

Bettr's online doctor service is available to everyone, whether you’re registered or not.

If you register, Bettr gets even better:

Get access to all the services of Local Doctors including Bettr and face-to-face consultations.

The price of Bettr consulations drops to $10, and under 14s are free!

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.