Online Doctor Services

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Get Bettr, from home

Now you can get all kinds of common health needs sorted, without leaving your couch with an online consultation. 

Using our telehealth service you can you can choose your type of consultation - either video chat by phone - your doctor and a time that suits you. You'll then get access to a wide range of health services including your prescriptions and repeat prescriptions online, medical certificates, specialist referrals, ongoing ACC and injury care. A virtual consultation also covers many common ailments for you and your whole family, all sorted quickly and easily. 10 minutes of your time, from anywhere and you’re done, without having to take a whole chunk out of your day just to see the doctor.

Bettr can help with:

  • Allergies and hayfever
  • Children’s wellness
  • Cold, flu and viruses
  • Headaches, migraines and dizziness
  • Injuries and accidents
  • Insomnia
  • Mental wellness support
  • Men’s health
  • Minor injuries and accidents
  • Ongoing conditions
  • Pain
  • Pregnancy
  • Reproductive and contraceptive care
  • Sexual health
  • Women’s health

Bettr can refer you:

We can provide referrals to additional care services including in-person GP appointments, and specialists. Whether it's specialist therapies like physiotherapy or mental health care, or when you need something checked or administered physically (like vaccinations and immunisations, cervical smears, blood pressure checks, blood tests, minor surgeries, skin checks, and more). Learn more

Bettr for Online Prescriptions:

Prescriptions and 'repeats' are easy through Bettr. A Bettr Online Doctor can prescribe most common medications during your consultation, and you can choose to have them delivered to you or pick them up from a local pharmacy of your choice. Learn more

Bettr for Medical Certificates:

Getting a medical certificate is easy with Bettr, whether it's for WINZ financial assistance*, work absence or other applications like ACC. And you can stay resting in bed. In most cases we can email you the certificate soon after your online appointment finishes. We can also help you with any medications or other support you might need to get well, during the same appointment. Learn more

ACC and Injury Care with Bettr:

We can help with ACC referrals and care too. This might include specialist referrals for ongoing therapy and treatment, or follow-up online consultations with a Bettr online doctor, as part of your post-injury care plan. If you need an initial ACC assessment or aren’t an existing customer of Bettr, you’ll need to see a doctor in person at one of our clinics as a first step. Learn more 

*Only available to patients enrolled with Tamaki Health

FAQs

  • Can I order my prescription online?

    Yes, you can order a prescription online, unless you are a new patient who is seeking a prescription for the first time. In this case you will be directed to see one of our doctors face to face in person.

    For an ongoing / long term condition that is stable, a doctor would only give a repeat prescription once for 3 months, but would require to see the patient in person the next time around. Effectively, a patient with a stable ongoing / long term condition needs to see a Doctor in person at least once every 6 months for a full assessment. 

    Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation. Learn more about online prescriptions.

  • Can I get controlled drugs prescribed through Bettr?

    No, we do not under any circumstance prescribe controlled drugs via Bettr. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.

  • What happens if I need a follow up?

    If you need a follow up, you and the doctor you should discuss this before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit.

  • What happens at the end of the telehealth consultation?

    The doctor will check with you to ensure you understand what they think the problem is and what should be done about it. This may include any or all of the following:

    • Sending an electronic prescription for medicine to a local pharmacy for you to fill
    • Arranging another follow-up appointment for you
    • Arrange a lab test eg a blood test for you
    • Arranging a face to face appointment for you
    • Writing a referral to a specialist or allied health service eg hospital, physiotherapist
    • Sending you some educational material about your condition/problem.

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Testimonials

Suafai, August 2020

Absolutely loved it!!! The Doctor was awesome! I loved that he was able to organise prescription & also my Winz form etc. Also receiving the text about choosing a pharmacy to pick up my prescription is just great!! All from the comfort of my home & warm slippers!!!!

Dee, December 2020

Such a seamless and stress free process, convenient and straight forward, the easiest option as opposed to making an appointment and going in to see the doctor. Less wait time, avoiding the queues, reasonable cost, highly recommend this service.

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!

Bailey, January 2021

I think this is an incredibly inclusive and progressive service and believe it will be beneficial to so many New Zealanders. Affordable, convenient and safe. I've already told many family and friends.

Nadia, October 2020

Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.

Aveta, December 2020

I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.

Alfred, October 2020

That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.

Ace, July 2020

I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler.

Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you

Hargun, November 2020

I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!

Wendy, October 2020

Awesome, love it now I get to see the same doctor, no waiting at the doctor's feeling more sick amongst other strangers. Great that my prescription gets emailed to me as well as the lab test.

Rinal, July 2020

This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you

Bunny, July 2020

I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you

Keely, November 2020

Such a friendly doctor to consult with. Happy to continue using this online/virtual consultation as it is a lot better and easier than waiting several hours at the clinic to see a doctor, just to get a prescription.

Taylor, July 2020

I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.

Mitali, August 2020

Absolutely fantastic experience. Getting all my concerns resolved over a phone call face-to-face with the doctor is simply amazing.

Kim, August 2020

Think this is a great idea. Perfect for repeat prescriptions, blood test form requests and chronic illness.
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Register for more.

Bettr's online doctor service is available to everyone, whether you’re registered or not.

If you register, Bettr gets even better:

Get access to all the services of Local Doctors including Bettr and face-to-face consultations.

The price of Bettr consulations drops to $10, and under 14s are free!

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.