Referrals

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Helping you get all the way back to your best

Sometimes, you might need some additional care to get well. If your condition requires referral either to specialist care or to see a GP in person, a Bettr doctor can help you out. 

Often specialist professionals require you to see a doctor before being referred to ensure you are correctly assessed for your needs, and referred to the right professional. That’s where Bettr doctors come in. We consult with you and assess your individual situation, then refer you to registered healthcare professionals in a range of specialist fields, or to one of our doctors in-person at a clinic if you need face-to-face care following your online consultation.

Specialists Bettr can refer you to include therapies, medical specialists, tests and checks that require an in-person appointment for physical examinations or to administer care. Such as:

  • Allergy tests
  • Blood pressure checks
  • Blood tests
  • Cardiology
  • Cervical smears 
  • Dermatology
  • Ear nose and throat
  • Minor surgeries
  • Obstetrics & gynaecology
  • Oncology
  • Pediatrics
  • Physiotherapy
  • Plastic surgery
  • Psychiatry and mental health care
  • Radiology
  • Skin cancer / skin checks and mole removal
  • Sports medicine
  • Urology
  • Vaccinations and immunisations
  • ...and more.

Once we have referred you, your specialist will work with you to determine a treatment plan and next steps. This may include follow-ups back with your GP (either through Bettr or in-person). 

ACC and Injury Care

We can help with ACC referrals and care too. This might include specialist referrals for ongoing therapy and treatment as above, or follow-up online consultations with a Bettr doctor, as part of your post-injury care plan.

If you need an initial ACC assessment or aren’t an existing customer of Bettr, you’ll need to see a doctor in person as a first step. You can do this in any of our physical clinics. Find a clinic here

Will ACC or Insurance cover my referral?

In some cases, specialist care may be covered under ACC. If you aren’t sure yet whether your costs will be covered, then once you've been referred it’s a good idea to check with your specialist and/or your health insurance provider before you confirming booking in your specialist appointment. 

If your injury or condition is caused by an accident, then often this will be subsidised or covered under ACC in New Zealand (with some exclusions), but the amount and status can vary depending on the circumstances and on the specialist treatment required so it always pays to check. A Bettr doctor can help you to determine this during a consult too.

Want to know more about ACC, or still not sure if your condition is covered? Learn more here

Some specialist appointments are funded by the government – in which case, you may have to join a waiting list and you cannot choose the specialist. If you want a specific specialist or need to see one quickly, you may have to pay, unless you have private health insurance. 

For insurance, this will come down to your individual insurance plan. We’ll do our best to refer you to an appropriate specialist partner that’s covered in your plan. 

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Testimonials

Sophie, June 2021

The experience was amazingly awesome, relaxed and simple. Your doctor Antonio was wonderful. Very easy to chat and laugh with. Keep him on definitely!!! Overall AAA+. Nice to know this service is so readily available when you really need it. Thank you so much. Don't change anything! Your awesome!!

Lee, May 2021

I love how we can see a doctor online and get a prescription. So awesome. I really appreciate it, as I wasn't feeling well enough to go anywhere. But having your doctor online is amazing. Doctor Fazlus is the best. Thanks Bettr.

Antoinette, April 2021

THIS IS THE BEST SERVICE! Absolutely love it for so many reasons. Too many to list but mainly because there's no more having to wait or stand to be seen by a nurse and then sometimes wait again to see a doctor. Waiting in the comfort of your own home means so much. Please ensure we NEVER LOSE THIS ONLINE DOCTOR SERVICE.

Anastasia, February 2021

What an awesome experience that was, no 2-4 hour waiting in a room with other sick people & noise. The Doctor provided great care & empathy. The whole process was amazing from the 5 minute notification to waiting in the virtual waiting room & choosing the pharmacy to send prescriptions to, it was a great experience. Thank you

Ringakapo, June 2021

As a first time user using this website it was awesome as having a booked appointment made my day so much easier. As I could do other errands instead of sitting in the Doctor's surgery waiting for a couple of hours to be seen to. I would highly recommend this service if you don't need to see a Doctor in person.

Gerrard, March 2021

My experience was a seamless and professional. From online booking to payment. Got my reminder, both text and email. The Doctor was knowledgeable and had a great 'bed side' manner. I got my SMS to select a local pharmacy and got my medical certificate at the end of the consult. Brilliant, thank you.

Dee, December 2020

Such a seamless and stress free process, convenient and straight forward, the easiest option as opposed to making an appointment and going in to see the doctor. Less wait time, avoiding the queues, reasonable cost, highly recommend this service.

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!

A'a, February 2021

My appointment using Bettr online consultation was excellent. The Dr was thorough and asked the right questions. I felt heard and taken seriously regarding my symptoms. I am so happy with my consultation and the service is awesome!!

Nadia, October 2020

Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.

Aveta, December 2020

I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.

Alfred, October 2020

That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.

Bailey, January 2021

I think this is an incredibly inclusive and progressive service and believe it will be beneficial to so many New Zealanders. Affordable, convenient and safe. I've already told many family and friends.

Ace, July 2020

I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler. Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you

Hargun, November 2020

I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!

Rinal, July 2020

This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you

Ita, February 2021

I love this service. There's no long waiting time at the clinic. I don't have to try find parking or use petrol to get to the clinic, and its done in the comfort of my own home. I love the reminder beforehand to get me ready. Continue this amazing service please.

Bunny, July 2020

I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you

Taylor, July 2020

I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.

Mitali, August 2020

Absolutely fantastic experience. Getting all my concerns resolved over a phone call face-to-face with the doctor is simply amazing.
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Register for more.

Bettr's online doctor service is available to everyone, whether you’re registered or not.

If you register, Bettr gets even better:

Get access to all the services of Local Doctors including Bettr and face-to-face consultations.

The price of Bettr consulations drops to $10, and under 14s are free!

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.