Referrals

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Helping you get all the way back to your best

Sometimes, you might need some additional care to get well. If your condition requires referral either to specialist care or to see a GP in person, a Bettr doctor can help you out. 

Often specialist professionals require you to see a doctor before being referred to ensure you are correctly assessed for your needs, and referred to the right professional. That’s where Bettr doctors come in. We consult with you and assess your individual situation, then refer you to registered healthcare professionals in a range of specialist fields, or to one of our doctors in-person at a clinic if you need face-to-face care following your online consultation.

Specialists Bettr can refer you to include therapies, medical specialists, tests and checks that require an in-person appointment for physical examinations or to administer care. Such as:

  • Allergy tests
  • Blood pressure checks
  • Blood tests
  • Cardiology
  • Cervical smears 
  • Dermatology
  • Ear nose and throat
  • Minor surgeries
  • Obstetrics & gynaecology
  • Oncology
  • Pediatrics
  • Physiotherapy
  • Plastic surgery
  • Psychiatry and mental health care
  • Radiology
  • Skin cancer / skin checks and mole removal
  • Sports medicine
  • Urology
  • Vaccinations and immunisations
  • ...and more.

Once we have referred you, your specialist will work with you to determine a treatment plan and next steps. This may include follow-ups back with your GP (either through Bettr or in-person). 

 

ACC and Injury Care

We can help with ACC referrals and care too. This might include specialist referrals for ongoing therapy and treatment as above, or follow-up online consultations with a Bettr doctor, as part of your post-injury care plan.

If you need an initial ACC assessment or aren’t an existing customer of Bettr, you’ll need to see a doctor in person as a first step. You can do this in any of our physical clinics. Find a clinic here

 

Will ACC or Insurance cover my referral?

In some cases, specialist care may be covered under ACC. If you aren’t sure yet whether your costs will be covered, then once you've been referred it’s a good idea to check with your specialist and/or your health insurance provider before you confirming booking in your specialist appointment. 

If your injury or condition is caused by an accident, then often this will be subsidised or covered under ACC in New Zealand (with some exclusions), but the amount and status can vary depending on the circumstances and on the specialist treatment required so it always pays to check. A Bettr doctor can help you to determine this during a consult too.

Want to know more about ACC, or still not sure if your condition is covered? Learn more here

Some specialist appointments are funded by the government – in which case, you may have to join a waiting list and you cannot choose the specialist. If you want a specific specialist or need to see one quickly, you may have to pay, unless you have private health insurance. 

For insurance, this will come down to your individual insurance plan. We’ll do our best to refer you to an appropriate specialist partner that’s covered in your plan. 

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Testimonials

Suafai, August 2020

Absolutely loved it!!! The Doctor was awesome! I loved that he was able to organise prescription & also my Winz form etc. Also receiving the text about choosing a pharmacy to pick up my prescription is just great!! All from the comfort of my home & warm slippers!!!!

Dee, December 2020

Such a seamless and stress free process, convenient and straight forward, the easiest option as opposed to making an appointment and going in to see the doctor. Less wait time, avoiding the queues, reasonable cost, highly recommend this service.

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!

Bailey, January 2021

I think this is an incredibly inclusive and progressive service and believe it will be beneficial to so many New Zealanders. Affordable, convenient and safe. I've already told many family and friends.

Nadia, October 2020

Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.

Aveta, December 2020

I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.

Alfred, October 2020

That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.

Ace, July 2020

I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler.

Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you

Hargun, November 2020

I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!

Wendy, October 2020

Awesome, love it now I get to see the same doctor, no waiting at the doctor's feeling more sick amongst other strangers. Great that my prescription gets emailed to me as well as the lab test.

Rinal, July 2020

This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you

Bunny, July 2020

I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you

Keely, November 2020

Such a friendly doctor to consult with. Happy to continue using this online/virtual consultation as it is a lot better and easier than waiting several hours at the clinic to see a doctor, just to get a prescription.

Taylor, July 2020

I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.

Mitali, August 2020

Absolutely fantastic experience. Getting all my concerns resolved over a phone call face-to-face with the doctor is simply amazing.

Kim, August 2020

Think this is a great idea. Perfect for repeat prescriptions, blood test form requests and chronic illness.
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Register for more.

Bettr's online doctor service is available to everyone, whether you’re registered or not.

If you register, Bettr gets even better:

Get access to all the services of Local Doctors including Bettr and face-to-face consultations.

The price of Bettr consulations drops to $10, and under 14s are free!

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.