A Bettr online consultation gives you access to a full suite of healthcare services which include online prescriptions and repeat prescriptions*, medical certificates, lab tests, second opinion/diagnosis, referral to specialists, travel medicine, lab tests and WINZ Forms*.
You might be surprised by the wide range of conditions Bettr can take care of for you.
As long as it’s not a medical emergency situation, our doctors can help you with a wide range of health issues and healthcare services such as; allergies, allergic reactions, rashes, itchy skin and skin problems, respiratory problems, coughs, cold and flu, medical certificates, online prescriptions and more...
ACC
Follow-ups, repeat X-rays and medical certificates for ACC*
Digestive and Abdominal Health
Constipation, Diarrhoea, Digestive Problems, Food Poisoning, Gastritis, Gastroenteritis, Heartburn, Indigestion, Irritable Bowel Syndrome, Kidney Stones, Norovirus, Stomach Ulcers.
Forms & Certificates
Online Prescriptions and Repeat Scripts, WINZ Forms* and Medical Certificates
Hand and foot issues
Gout, Foot Infections.
Head pain, hearing problems, vision & eyesight
Blepharitis, Conjunctivitis, Ear Infections, Ear Problems, Eye Problems, Hearing Loss, Headaches and Migraines, Swimmer's Ear, Tinnitus.
Infectious diseases
Chickenpox, Cold, Flu, Coronavirus, Glandular fever, Shingles.
Oral Health
Bad Breath, Tonsillitis.
Mental health
Anxiety, Depression, Insomnia.
Minor Injuries
Bruising.
Respiratory
Acute sinusitis, Allergies, Asthma, Bronchitis, Chest infection, Chronic sinusitis, Cold, Flu, RTIs (Respiratory Tract Infections), Glandular fever, Hay fever.
Sexual Health
Contraception, Erectile dysfunction, Herpes (Cold Sores), Urinary Tract Infections/cystitis.
Skin
Acne, Allergic Reactions, Cellulitis, Dry Skin, Eczema/dry skin, Fungal Skin Infection, Hives, Herpes (Cold Sores), Impetigo, Intertrigo, Itchy Scalp, Itchy Skin, Lumps, Psoriasis, Ringworm, Rosacea, Scabies, Shingles, Skin Allergies, Skin Abscess, Skin Conditions, Skin Rash, Warts.
Other
Allergies, Quitting Smoking, Ear Infections, Foot Infections, Hair Loss, Heartburn, Weight Loss, Travel Medicine, Specialist Referrals, Second Opinion/diagnosis.
Many other conditions not on this list will be fine for online support too. If your doctor thinks that you will need a face-to-face consultation for further treatment, they will discuss this with you during your consult to arrange the best next steps.
What we can’t help with
Medical emergency symptoms - please call emergency on 111 if you are experiencing:
- Sudden or severe shortness of breath
- Chest pain
- Loss of consciousness
- Lacerations
- Broken bones
- Traumatic head injury
- Vomiting or coughing up blood
- Overdoses
- Suicidal intent
- Severe headache
- Severe burns
- Severe bleeding
Bettr Doctors do not provide prescriptions for:
- Restricted medications/controlled drugs
- Opiates
- Benzodiazepines
- Sleeping pills
If you think you need a face-to-face consultation, you can visit one of our medical centre's via either White Cross or Local Doctors.
*Only if you are an registered Tamaki Health patient.
FAQs
-
Actually, no. Telehealth is used today to treat everything from the common cold to post-surgical wound care. Everything from migraines to acne to mental health counselling can be treated while using this technology. It’s common today for doctors to use these tools to coordinate patient care, or to use them in their clinics. Learn more about what we can and can't treat.
-
The following types of problems are not suitable for telehealth:
• serious, urgent problem likely to need a physical examination.
• If you are unable to use the technology (e.g. confusion), physically disabled or have serious anxieties about the technology (unless relatives or friends are on hand to help).
• If you are deaf (some deaf and hard-of-hearing patients may find video difficult, but if they can lip-read and/ or use the chat function, video may be better than telephone.)
• If you are aged under 18 (ie under the age of 18, do not have your parent or guardian consent and presence during the consultation.)
• Speak only very poor English or have English as a second language and do not have access to an interpreter during the consultation.
• If you are visually impaired a telephone consultation would often be best for you.• If you need controlled drugs. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.
-
If you need a follow up, you and the doctor you should discuss this before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit.
-
The doctor can “see” a patient via a video screen, but in fact, it’s the patient history that provides about 90% of the clinical diagnosis. A virtual consultation can prevent unnecessary trips to a doctor’s or urgent care clinic. Think of these visits like a “virtual house call;” the doctor sees and diagnoses over a phone or computer screen.
-
Yes, you can order a prescription online, unless you are a new patient who is seeking a prescription for the first time. In this case you will be directed to see one of our doctors face to face in person.
For an ongoing / long term condition that is stable, a doctor would only give a repeat prescription once for 3 months, but would require to see the patient in person the next time around. Effectively, a patient with a stable ongoing / long term condition needs to see a Doctor in person at least once every 6 months for a full assessment.
Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation. Learn more about online prescriptions.
-
No, we do not under any circumstance prescribe controlled drugs via Bettr. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.
-
No, but you can find your nearest clinic that does by visiting our clinic finder.
Testimonials
Register for more.
Bettr's online doctor service is available to everyone, whether you’re registered or not.
If you register, Bettr gets even better:
Get access to all the services of Local Doctors including Bettr and face-to-face consultations.
The price of Bettr consulations drops to $10, and under 14s are free!
If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.
