What We Treat

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Your healthcare needs, just a click away

A Bettr online consultation gives you access to a full suite of healthcare services which include online prescriptions and repeat prescriptions*, medical certificates, lab tests, second opinion/diagnosis, referral to specialists, travel medicine, lab tests and WINZ Forms*.

You might be surprised by the wide range of conditions Bettr can take care of for you. 

As long as it’s not a medical emergency situation, our doctors can help you with a wide range of health issues and healthcare services such as; allergies, allergic reactions, rashes, itchy skin and skin problems, respiratory problems, coughs, cold and flu, medical certificates, online prescriptions and more...

ACC

Follow-ups, repeat X-rays and medical certificates for ACC* 

Digestive and Abdominal Health

Constipation, Diarrhoea, Digestive Problems, Food Poisoning, Gastritis, Gastroenteritis, Heartburn, Indigestion, Irritable Bowel Syndrome, Kidney Stones, Norovirus, Stomach Ulcers.

Forms & Certificates

Online Prescriptions and Repeat Scripts, WINZ Forms* and Medical Certificates

Hand and foot issues

Gout, Foot Infections.

Head pain, hearing problems, vision & eyesight

Blepharitis, Conjunctivitis, Ear Infections, Ear Problems, Eye Problems, Hearing Loss, Headaches and Migraines, Swimmer's Ear, Tinnitus.

Infectious diseases

Chickenpox, Cold, Flu, Coronavirus, Glandular fever, Shingles.

Oral Health

Bad Breath, Tonsillitis.

Mental health

Anxiety, Depression, Insomnia.

Minor Injuries

Bruising.

Respiratory

Acute sinusitis, Allergies, Asthma, Bronchitis, Chest infection, Chronic sinusitis, Cold, Flu, RTIs (Respiratory Tract Infections), Glandular fever, Hay fever.

Sexual Health

Contraception, Erectile dysfunction, Herpes (Cold Sores), Urinary Tract Infections/cystitis.

Skin

Acne, Allergic Reactions, Cellulitis, Dry Skin, Eczema/dry skin, Fungal Skin Infection, Hives, Herpes (Cold Sores), Impetigo, Intertrigo, Itchy Scalp, Itchy Skin, Lumps, Psoriasis, Ringworm, Rosacea, Scabies, Shingles, Skin Allergies, Skin Abscess, Skin Conditions, Skin Rash, Warts.

Other

Allergies, Quitting Smoking, Ear Infections, Foot Infections, Hair Loss, Heartburn, Weight Loss, Travel Medicine, Specialist Referrals, Second Opinion/diagnosis.

Many other conditions not on this list will be fine for online support too. If your doctor thinks that you will need a face-to-face consultation for further treatment, they will discuss this with you during your consult to arrange the best next steps. 

What we can’t help with

Medical emergency symptoms - please call emergency on 111 if you are experiencing: 

  • Sudden or severe shortness of breath
  • Chest pain
  • Loss of consciousness
  • Lacerations
  • Broken bones
  • Traumatic head injury
  • Vomiting or coughing up blood
  • Overdoses
  • Suicidal intent
  • Severe headache
  • Severe burns
  • Severe bleeding

Bettr Doctors do not provide prescriptions for:

  • Restricted medications/controlled drugs
  • Opiates 
  • Benzodiazepines
  • Sleeping pills

If you think you need a face-to-face consultation, you can visit one of our medical centre's via either White Cross or Local Doctors

*Only if you are an registered Tamaki Health patient.

Book Bettr

FAQs

  • Can I only use Bettr for a certain kind of sickness or injury?

    Actually, no. Telehealth is used today to treat everything from the common cold to post-surgical wound care. Everything from migraines to acne to mental health counselling can be treated while using this technology. It’s common today for doctors to use these tools to coordinate patient care, or to use them in their clinics. Learn more about what we can and can't treat.

  • What kinds of problems or care need are not suitable for online consultation?

    The following types of problems are not suitable for telehealth:

    • serious, urgent problem likely to need a physical examination.

    • If you are unable to use the technology (e.g. confusion), physically disabled or have serious anxieties about the technology (unless relatives or friends are on hand to help).

    • If you are deaf (some deaf and hard-of-hearing patients may find video difficult, but if they can lip-read and/ or use the chat function, video may be better than telephone.)

    • If you are aged under 18 (ie under the age of 18, do not have your parent or guardian consent and presence during the consultation.)

    • Speak only very poor English or have English as a second language and do not have access to an interpreter during the consultation.

    • If you are visually impaired a telephone consultation would often be best for you.

    • If you need controlled drugs. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.

    Learn more about what we can and can't treat.

  • What happens if I need a follow up?

    If you need a follow up, you and the doctor you should discuss this before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit.

  • How can the doctor really know what’s wrong if I don’t see him or her in person?

    The doctor can “see” a patient via a video screen, but in fact, it’s the patient history that provides about 90% of the clinical diagnosis. A virtual consultation can prevent unnecessary trips to a doctor’s or urgent care clinic. Think of these visits like a “virtual house call;” the doctor sees and diagnoses over a phone or computer screen.

  • Can I order my prescription online?

    Yes, you can order a prescription online, unless you are a new patient who is seeking a prescription for the first time. In this case you will be directed to see one of our doctors face to face in person.

    For an ongoing / long term condition that is stable, a doctor would only give a repeat prescription once for 3 months, but would require to see the patient in person the next time around. Effectively, a patient with a stable ongoing / long term condition needs to see a Doctor in person at least once every 6 months for a full assessment. 

    Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation. Learn more about online prescriptions.

  • Can I get controlled drugs prescribed through Bettr?

    No, we do not under any circumstance prescribe controlled drugs via Bettr. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.

  • Can I get a vaccination?

    No, but you can find your nearest clinic that does by visiting our clinic finder.

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Testimonials

Suafai, August 2020

Absolutely loved it!!! The Doctor was awesome! I loved that he was able to organise prescription & also my Winz form etc. Also receiving the text about choosing a pharmacy to pick up my prescription is just great!! All from the comfort of my home & warm slippers!!!!

Dee, December 2020

Such a seamless and stress free process, convenient and straight forward, the easiest option as opposed to making an appointment and going in to see the doctor. Less wait time, avoiding the queues, reasonable cost, highly recommend this service.

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!

Bailey, January 2021

I think this is an incredibly inclusive and progressive service and believe it will be beneficial to so many New Zealanders. Affordable, convenient and safe. I've already told many family and friends.

Nadia, October 2020

Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.

Aveta, December 2020

I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.

Alfred, October 2020

That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.

Ace, July 2020

I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler.

Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you

Hargun, November 2020

I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!

Wendy, October 2020

Awesome, love it now I get to see the same doctor, no waiting at the doctor's feeling more sick amongst other strangers. Great that my prescription gets emailed to me as well as the lab test.

Rinal, July 2020

This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you

Bunny, July 2020

I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you

Keely, November 2020

Such a friendly doctor to consult with. Happy to continue using this online/virtual consultation as it is a lot better and easier than waiting several hours at the clinic to see a doctor, just to get a prescription.

Taylor, July 2020

I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.

Mitali, August 2020

Absolutely fantastic experience. Getting all my concerns resolved over a phone call face-to-face with the doctor is simply amazing.

Kim, August 2020

Think this is a great idea. Perfect for repeat prescriptions, blood test form requests and chronic illness.
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Register for more.

Bettr's online doctor service is available to everyone, whether you’re registered or not.

If you register, Bettr gets even better:

Get access to all the services of Local Doctors including Bettr and face-to-face consultations.

The price of Bettr consulations drops to $10, and under 14s are free!

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.