See a Doctor Online in Minutes. That's Bettr.

Of course! During the booking process, when filling in the patient details, you can simply select ‘no’ to the question ‘Is this appointment for you?’

• If the patient has a serious and urgent problem likely to need a physical examination.

• If the patient is unable to use the technology due to confusion, physically disability or has serious anxieties about the technology (although having friends or family around may help).

• If the patient is under 18, unless they have a parent or guardian present.

• If the patient has language difficulties, unless they have access to an interpreter during the consultation.

• Hard-of-hearing patients may find video difficult, but if they can lip-read or use the chat function, video may be a better option than telephone.

• Visually-impaired patients may prefer a telephone consultation.

A Bettr appointment allows for 10 minutes of face-to-face time with the doctor and then another 5 minutes for the doctor to complete other tasks, such as writing prescriptions or letters on your behalf.

You sure can. Unfortunately there may be charges to do this if it’s less than 24 hours before your consultation. Please see our cancellation policy.

There is a secure payment portal during the appointment process. You can pay with a credit card, debit card or by bank transfer. Payment will need to be made before the appointment is confirmed.

For your comfort, you can select from a range of our trusted doctors, including male or female.

The doctor can see the patient via a video screen, but that’s less necessary to the consultation than you might think. In fact, it’s the patient history that provides about 90% of the clinical diagnosis. Think of these visits like a house call, without the unnecessary travel time (or having to vacuum).

Yes, unless you are a new patient who is seeking a prescription for the first time. In that case, you will be directed to see one of our doctors in person.

If you are not happy during the consultation, please tell the doctor immediately so they can respond to your concerns. If you are still not satisfied with your care after the consultation, you can provide formal feedback or make a complaint here. We take your care very seriously, and welcome all opportunities to do better.

If a video consultation fails, such as the picture or sound stopping, the doctor will immediately call you on your mobile number to complete the consultation by phone.