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by Local Doctors and White Cross

Get an appointment in minutes. That’s Bettr.

Bettr is your doctor’s visit done right where you are right now. Online.

From NZ’s largest private primary healthcare provider our trusted online doctors are available nationwide and ready to chat by video or phone 8am to 8pm, 7 days.

We offer same day appointments and online prescriptions. There’s no app to download, no need to change GP and no registration; just immediate healthcare wherever you are.

  • FREE for patients under 14
  • $10 for registered patients
  • $49 for non-registered patients
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Why Bettr?

We make it easy.

  • Book in minutes
  • No waiting, no queuing
  • NZ’s cheapest online doctor consults
  • No app to download

We work for you.

  • “Visit” on your computer or phone
  • No registration needed
  • Book for you or your family
  • Available 7 days from 8AM

We're trusted.

  • Registered Kiwi doctors
  • Private, secure consultations
  • Same high-quality expertise as an in-person visit
  • Secure online prescription ordering

How Bettr works.

Booking a consultation.

It’s just four easy steps. Booking is super quick, with easy access, instant confirmation and same day appointments available. You could be seeing a doctor in minutes.

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Attending your consultation.

You’ll need a smartphone, tablet or laptop with a camera and a good internet connection.

Follow the link in the email or SMS we send you.

Tap the link and join the virtual waiting room.

The doctor will admit you and your consultation begins.

Your consultation lasts up to 10 minutes.

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Pricing

What does Bettr cost? Probably less than you’d think.

$10 for registered patients

$49 for non-registered patients

FREE for patients under 14

Prices are applicable to all online appointments, that means there are no specific treatment prices, no evening or weekend surcharges just the three prices. You can pay securely with credit card, debit card or by bank transfer, up to you.

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Our Online Doctors.

Seeing a doctor online might feel new and unusual, but our doctors are the same trusted doctors you can visit in person. Bettr provides the same quality healthcare that you receive with a trip to your local clinic, just now it's virtual care and without the need for the trip!


Learn more

Online Prescriptions.

Pick-Up or Delivery

When the Doctor prescribes you medication during your consultation through Bettr, you can choose to have online prescription delivered to you or pick them up from your local pharmacy.

At the end of your consult the Doctor will send you an SMS. Choose between home delivery or browse to find your most convenient pharmacy for pick-up. Pick a time that suits you and the pharmacy will be in touch to arrange the rest.

Delivery is just $5 and pickup is free.

FAQs

  • Can I book on behalf of a family member?

    Of course! Commonly patients book for their children but you can book for anyone. During the booking process, when filling in the patient details, you can simply select ‘no’ to the question ‘Is this appointment for you?’ The appointment does not differ from any normal appointment and the doctor will be available to answer any health questions you or your family member have. 

  • What kinds of care might not be suitable for Bettr?

    • If the patient has a serious and urgent problem likely to need a physical examination.

    • If you need controlled drugs. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.

    • If the patient is unable to use the technology due to confusion, physically disability or has serious anxieties about the technology (although having friends or family around may help).

    • If the patient is under 18, unless they have a parent or guardian present.

    • If the patient has language difficulties, unless they have access to an interpreter during the consultation.

    • Hard-of-hearing patients may find video difficult, but if they can lip-read or use the chat function, video may be a better option than telephone.

    • Visually-impaired patients may prefer a telephone consultation.

  • How long is a Bettr appointment?

    A Bettr appointment allows for 10 minutes of face-to-face time with the doctor and then another 5 minutes for the doctor to complete other tasks, such as writing prescriptions or letters on your behalf.

  • Can I cancel or change my appointment?

    You sure can. Unfortunately there may be charges to do this if it’s less than 24 hours before your consultation. Please see our cancellation policy.

  • The Bettr doctor is not my regular GP; will my regular GP be informed about this telehealth consultation?

    If Tamaki Health is not your usual doctor you will be asked to identify your usual GP or health clinic and for permission to send a copy of your visit records to this doctor/clinic. You may decline to do this.

  • Can I see a male or female doctor?

    For your comfort, you can select from a range of our trusted doctors, including male or female.

  • How can the doctor really know what is wrong if I don’t see them in person?

    The doctor can see the patient via a video screen, but that’s less necessary to the consultation than you might think. In fact, it’s the patient history that provides about 90% of the clinical diagnosis. Think of these visits like a house call, without the unnecessary travel time (or having to vacuum).

  • Can I only use a virtual consultation for a certain kind of sickness or injury?

    Actually, no. Telehealth or virtual care is used today to treat everything from the common cold to post-surgical wound care. Everything from migraines to acne to mental health counselling can be treated while using this technology. It’s common today for doctors to use these tools to coordinate patient care, or to use them in their clinics.

  • What if I’m not satisfied with the consultation?

    If you are not happy during the consultation, please tell the doctor immediately so they can respond to your concerns. If you are still not satisfied with your care after the consultation, you can provide formal feedback or make a complaint here. We take your care very seriously, and welcome all opportunities to do better.

  • Do I have to enrol or register with Bettr?

    Bettr does not require you to register or enrol, simply tell us a little about yourself and we’ll do the rest.

    If you’re already enrolled with Tamaki Health through White Cross, Local Doctors or East Tamaki Healthcare you don’t need to register or enrol with Bettr, it’s all part of the service.

    If you’re not enrolled you can choose to enrol and save on every consultation - online and in-clinic - with access to our network of 40+ urgent care and GP clinics.

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Testimonials

Suafai, August 2020

Absolutely loved it!!! The Doctor was awesome! I loved that he was able to organise prescription & also my Winz form etc. Also receiving the text about choosing a pharmacy to pick up my prescription is just great!! All from the comfort of my home & warm slippers!!!!

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!

Ace, July 2020

I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler.

Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you

Rinal, July 2020

This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you

Bunny, July 2020

I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you

Taylor, July 2020

I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.

Mitali, August 2020

Absolutely fantastic experience. Getting all my concerns resolved over a phone call face-to-face with the doctor is simply amazing.

Kim, August 2020

Think this is a great idea. Perfect for repeat prescriptions, blood test form requests and chronic illness.
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Register for more.

Bettr's online doctor service is available to everyone, whether you’re registered or not.

If you register, Bettr gets even better:

Get access to all the services of Local Doctors including Bettr and face-to-face consultations.

The price of Bettr consulations drops to $10, and under 14s are free!

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.