Bettr is the online doctor from NZ’s largest private primary healthcare provider.
Our trusted online doctors are available nationwide and ready to chat by video or phone 8am to 8pm, 7 days.
We offer same day appointments and online prescriptions. There’s no app to download, no need to change GP and no registration; just immediate healthcare wherever you are.
It’s just three easy steps. Booking is super quick, with easy access, instant confirmation and same day appointments available. You could be seeing an online doctor in minutes.
Follow the link in the email or SMS we send you.
Tap the link and join the virtual waiting room.
The doctor will admit you and your consultation begins.
Your consultation lasts up to 10 minutes.
$10 for registered patients
$49 for non-registered patients
FREE for patients under 14
Prices are applicable to all online appointments, that means there are no specific treatment prices, no evening or weekend surcharges just the three prices. You can pay securely with credit card, debit card or by bank transfer, up to you.
Seeing a doctor online might feel new and unusual, but our doctors are the same trusted doctors you can visit in person. Bettr provides the same quality healthcare that you receive with a trip to your local clinic, just now it's virtual care and without the need for the trip!
When the Doctor prescribes you medication during your consultation through Bettr, you can choose to have your online prescription delivered to you or pick them up from your local pharmacy.
At the end of your consult the Doctor will send you an SMS. Choose between home delivery or browse to find your most convenient pharmacy for pick-up. Pick a time that suits you and the pharmacy will be in touch to arrange the rest. Learn more
Delivery is just $5 and pickup is free.
Of course! Commonly patients book for their children but you can book for anyone. During the booking process, when filling in the patient details, you can simply select ‘no’ to the question ‘Is this appointment for you?’ The appointment does not differ from any normal appointment and the doctor will be available to answer any health questions you or your family member have.
• If the patient has a serious and urgent problem likely to need a physical examination.
• If you need controlled drugs. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.
• If the patient is unable to use the technology due to confusion, physically disability or has serious anxieties about the technology (although having friends or family around may help).
• If the patient is under 18, unless they have a parent or guardian present.
• If the patient has language difficulties, unless they have access to an interpreter during the consultation.
• Hard-of-hearing patients may find video difficult, but if they can lip-read or use the chat function, video may be a better option than telephone.
• Visually-impaired patients may prefer a telephone consultation.
If Tamaki Health is not your usual doctor you will be asked to identify your usual GP or health clinic and for permission to send a copy of your visit records to this doctor/clinic. You may decline to do this.
The doctor can see the patient via a video screen, but that’s less necessary to the consultation than you might think. In fact, it’s the patient history that provides about 90% of the clinical diagnosis. Think of these visits like a house call, without the unnecessary travel time (or having to vacuum).
Actually, no. Telehealth or virtual care is used today to treat everything from the common cold to post-surgical wound care. Everything from migraines to acne to mental health counselling can be treated while using this technology. It’s common today for doctors to use these tools to coordinate patient care, or to use them in their clinics. Learn more about what we can and can't treat.
If you are not happy during the consultation, please tell the doctor immediately so they can respond to your concerns. If you are still not satisfied with your care after the consultation, you can provide formal feedback or make a complaint here. We take your care very seriously, and welcome all opportunities to do better.
Bettr does not require you to register or enrol, simply tell us a little about yourself and we’ll do the rest.
If you’re already enrolled with Tamaki Health through White Cross, Local Doctors or East Tamaki Healthcare you don’t need to register or enrol with Bettr, it’s all part of the service.
If you’re not enrolled you can choose to enrol and save on every consultation - online and in-clinic - with access to our network of 40+ urgent care and GP clinics.
All our phone consults are conducted online so whether you choose video or phone you will still need to follow the same process of 'joining' the call by clicking the link in the SMS or email you receive once you've booked. The Doctor will join you online at the time of the scheduled appointment. We do ask for your phone number when booking in case the Doctor or the Bettr team may call you before your appointment or if you run into a technical issue.
Online appointments aren't suited to every circumstance, if you're unsure whether seeing a doctor online is right for you today you can find out more about what we treat and don't treat.
If you need to see a doctor in-person we can do that two at any of our 40+ Auckland GP and Urgent care clinics.
We understand that occasionally you may be seen by the doctor and they may determine you need to be seen in-person in this case you can refer to our cancellation and refund policy.
Yes, we offer both those services.
For medical certificates we usually provide straight after your online doctor appointment, we aim to email it to you within 1 hour. Learn more about getting your medical certificates online.
Sometimes, you might need some additional care to get well. If your condition requires referral either to specialist care or to see a GP in person Bettr can provide referrals. Learn more about online referrals.
Sommah, October 2021
First time seeing a Doctor online and absolutely loved it, especially for my son. At our usual Doctors we have to wait at least 2-2.5 hours, here we scheduled our appointment and it was on time. The Doctor that helped us was awesome, straight forward and asked proper questions. He was able to provide us with a prescription and it will be available at our pharmacy, so easy and fast, really appreciated this service.
Brendan, August 2021
My Doctor was booked solid until late next week and then telephone only, so booked with Bettr. Clear and professional visual experience between Lower Hutt and Auckland, $49. How good. They have super-cheap rates if you join. By the time I got to my pharmacy the prescription was waiting.
Maryanne, August 2021
Wow had an awesome experience with the online doctor Antonio, thank you for the consultation. Dr Antonio was very warm and professional in his work. Good to know we can go online to book an appointment to get help without leaving home. Thank you Bettr Online Doctors you are much appreciated.
Viki, September 2021
Awesome! Online doctor service! Dr Kala was kind, patient and listened very carefully to my health concerns and prescribed medications. The fact that I can see a doctor virtually is absolutely perfect. Keep this service going for those that can't make it into a doctors clinics or don't want to, its priceless! Thank you so much!
Cherrie, September 2021
This is my first time using Bettr and what an amazing online health service this is - user friendly, prompt, punctual, informative, reassuring. Thank you so much, I will definitely be recommending Bettr to my whaanau and friends. Continue with this amazing online service.
Donna, October 2021
My experience was very good. It is the first time I have used this option but I think it was great to speak to to doctor online and get what I needed. Getting the prescription and being able to send it on to the chemist and pick it up 30 minutes later was great.
Eddie, October 2021
I accidentally found your online doctor service I was absolutely delighted with the help and rapid results what a great service from a hard working team I thank you all for coming to my rescue.
Paratene, July 2021
This was my first time using the service and I found it to be state of the art, futuristic in how we go to the Doctors. It was an extremely user friendly process and their are a highly skilled, dedicated arsenal of Doctors on hand who care for each patient. I was quite daunted at first but having been through first hand, I can see the amazing benefits. Thank you so much team Bettr.
Heather, August 2021
Awesome access from our own home. Save me time going into the doctors and waiting for such a long long time. Thank you Doctor Smith. You really make a difference and you provided care and willingness to help. Thank you Bettr team for this awesome first time experience. I would recommend this service to everyone.
Sophie, June 2021
The experience was amazingly awesome, relaxed and simple. Your doctor Antonio was wonderful. Very easy to chat and laugh with. Keep him on definitely!!! Overall AAA+. Nice to know this service is so readily available when you really need it. Thank you so much. Don't change anything! Your awesome!!
Lee, May 2021
I love how we can see a doctor online and get a prescription. So awesome. I really appreciate it, as I wasn't feeling well enough to go anywhere. But having your doctor online is amazing. Doctor Fazlus is the best. Thanks Bettr.
Tehei, August 2021
Awesome access from our own home. Saves me going into the doctors and also saves me time waiting too. Thank you for this service very convenient for a patient like me and a very prompt response and reminder for your appointment. Thank you so much Doctor Smith you make a difference and you provided care and willingness to help me and my daughter. Thank you Bettr team for this awesome first time experience.
Antoinette, April 2021
THIS IS THE BEST SERVICE! Absolutely love it for so many reasons. Too many to list but mainly because there's no more having to wait or stand to be seen by a nurse and then sometimes wait again to see a doctor. Waiting in the comfort of your own home means so much. Please ensure we NEVER LOSE THIS ONLINE DOCTOR SERVICE.
Anastasia, February 2021
What an awesome experience that was, no 2-4 hour waiting in a room with other sick people & noise. The Doctor provided great care & empathy. The whole process was amazing from the 5 minute notification to waiting in the virtual waiting room & choosing the pharmacy to send prescriptions to, it was a great experience. Thank you
Ringakapo, June 2021
As a first time user using this website it was awesome as having a booked appointment made my day so much easier. As I could do other errands instead of sitting in the Doctor's surgery waiting for a couple of hours to be seen to. I would highly recommend this service if you don't need to see a Doctor in person.
Teresa, July 2021
Had 2 appointments for myself and my daughter and both doctors were absolutely helpful and amazing! Explained everything to them and they straight away gave me what I needed for a prescription. Thank you so much Bettr, will definitely be using you guys again.
Gerrard, March 2021
My experience was a seamless and professional. From online booking to payment. Got my reminder, both text and email. The Doctor was knowledgeable and had a great 'bed side' manner. I got my SMS to select a local pharmacy and got my medical certificate at the end of the consult. Brilliant, thank you.
Molly, August 2020
Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!
A'a, February 2021
My appointment using Bettr online consultation was excellent. The Dr was thorough and asked the right questions. I felt heard and taken seriously regarding my symptoms. I am so happy with my consultation and the service is awesome!!
Nadia, October 2020
Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.
Aveta, December 2020
I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.
Hargun, November 2020
I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!