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by Local Doctors and White Cross

Get an appointment in minutes. That’s Bettr.

Bettr is your doctor’s visit done right where you are right now. Online.

Trusted doctors from NZ’s largest private healthcare provider, ready to chat by video or phone anywhere you need them. Really, anywhere. Try us.

Want a visit in-person? We can do that too. Find a clinic >

  • $10 for registered patients
  • $49 for non-registered patients
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*Beta version
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Why Bettr?

We make it easy.

  • Book in minutes
  • No waiting, no queuing
  • NZ’s cheapest online consultations
  • No app to download

We work for you.

  • “Visit” on your computer or phone
  • No registration needed
  • Book for you or your family
  • Available 7 days from 8AM

We're trusted.

  • Registered Kiwi doctors
  • Private, secure consultations
  • Same high-quality expertise as an in-person visit
  • Secure online prescription ordering

How Bettr works.

Booking a consultation.

It’s just four easy steps. Booking is super quick, with instant confirmation and same day appointments generally available*. You could be seeing a doctor in minutes.

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Attending your consultation.

You’ll need a smartphone, tablet or laptop with a camera and a good internet connection.

Follow the link in the email or SMS we send you.

Tap the link and join the virtual waiting room.

The doctor will admit you and your consultation begins.

Your consultation lasts up to 10 minutes.

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Pricing

What does Bettr cost? Probably less than you’d think.

$10 for registered patients

$49 for non-registered patients

FREE for patients under 14

Prices are applicable to all appointments. You can pay securely with credit card, debit card or by bank transfer, up to you.

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Our Online Doctors.

Seeing a doctor online might feel new and unusual, but our doctors are the same trusted doctors you can visit in person. Bettr provides the same quality of care that you receive with a trip to your local clinic, just without the need for the trip.


Learn more
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FAQs

  • Can I book on behalf of a family member?
    Of course! During the booking process, when filling in the patient details, you can simply select ‘no’ to the question ‘Is this appointment for you?’
  • What kinds of care might not be suitable for Bettr?
    • If the patient has a serious and urgent problem likely to need a physical examination.

    • If the patient is unable to use the technology due to confusion, physically disability or has serious anxieties about the technology (although having friends or family around may help).

    • If the patient is under 18, unless they have a parent or guardian present.

    • If the patient has language difficulties, unless they have access to an interpreter during the consultation.

    • Hard-of-hearing patients may find video difficult, but if they can lip-read or use the chat function, video may be a better option than telephone.

    • Visually-impaired patients may prefer a telephone consultation.
  • How long is a Bettr appointment?
    A Bettr appointment allows for 10 minutes of face-to-face time with the doctor and then another 5 minutes for the doctor to complete other tasks, such as writing prescriptions or letters on your behalf.
  • Can I cancel or change my appointment?
    You sure can. Unfortunately there may be charges to do this if it’s less than 24 hours before your consultation. Please see our cancellation policy.
  • How do I pay?
    There is a secure payment portal during the appointment process. You can pay with a credit card, debit card or by bank transfer. Payment will need to be made before the appointment is confirmed.
  • Can I see a male or female doctor?
    For your comfort, you can select from a range of our trusted doctors, including male or female.
  • How can the doctor really know what is wrong if I don’t see them in person?
    The doctor can see the patient via a video screen, but that’s less necessary to the consultation than you might think. In fact, it’s the patient history that provides about 90% of the clinical diagnosis. Think of these visits like a house call, without the unnecessary travel time (or having to vacuum).
  • Can I order my prescription?
    Yes, unless you are a new patient who is seeking a prescription for the first time. In that case, you will be directed to see one of our doctors in person.
  • What if I’m not satisfied with the consultation?
    If you are not happy during the consultation, please tell the doctor immediately so they can respond to your concerns. If you are still not satisfied with your care after the consultation, you can provide formal feedback or make a complaint here. We take your care very seriously, and welcome all opportunities to do better.
  • Do I have to enrol or register with Bettr?
    Bettr does not require you to register or enrol, simply tell us a little about yourself and we’ll do the rest.

    If you’re already enrolled with Tamaki Health through White Cross, Local Doctors or East Tamaki Healthcare you don’t need to register or enrol with Bettr, it’s all part of the service.

    If you’re not enrolled you can choose to enrol and save on every consultation - online and in-clinic - with access to our network of 40+ urgent care and GP clinics.
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Enrol for more.

Bettr is available to everyone, whether you’re enrolled or not.

If you enrol, Bettr gets even better:

Get access to all the services of Local Doctors including Bettr and face-to-face consultations.

The price of Bettr consulations drops to $10, and under 14s are free!

*Bettr is currently in beta testing and Doctor availability can be limited.
In the event of your chosen Doctor being unavailable to attend your appointment a member of the Bettr team will contact you to reschedule your appointment for an alternate day or time.

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.