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by Local Doctors and White Cross

See a doctor online in minutes. That’s Bettr.

Bettr is the online doctor from NZ’s largest private primary healthcare provider. 

Our trusted online doctors are available nationwide and ready to chat by video or phone 8am to 8pm, 7 days. 

We offer convenient appointments and online prescriptions. There’s no app to download, no need to change GP and no registration; just immediate healthcare wherever you are.

  • FREE for patients under 14
  • $45 for registered patients
  • $75 for non-registered patients
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  • FREE for patients under 14
  • $45 for registered patients
  • $75 for non-registered patients
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Why Bettr?

We make it easy.

  • Book in minutes
  • No waiting, no queuing
  • No app to download

We work for you.

  • See a doctor on your computer or phone
  • No registration needed
  • Book for you or your family
  • Available 7 days from 8AM

We're trusted.

  • NZ registered doctors
  • Private, secure consultations
  • Same high-quality expertise as an in-person visit
  • Secure online prescription ordering

How Bettr works.

Booking an online consult.

It’s just three easy steps. Booking is super quick, with easy access, instant confirmation and often same day appointments available. You could be seeing an online doctor in minutes. 

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Attending a consultation.

You’ll need a smartphone, tablet or laptop with a camera and a good internet connection.

Follow the link in the email or SMS we send you.

Tap the link and join the virtual waiting room.

The doctor will admit you and your consultation begins.

Your consultation lasts up to 10 minutes.

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What does Bettr cost?

$45 for registered patients

$75 for non-registered patients

FREE for patients under 14

Prices are applicable to all online appointments, that means there are no specific treatment prices, no evening or weekend surcharges just the three prices. You can pay securely with credit card, debit card or by bank transfer, up to you.

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Our Online Doctors.

Seeing a doctor online might feel new and unusual, but our doctors are the same trusted doctors you can visit in person. Bettr provides the same quality healthcare that you receive with a trip to your local clinic, just now it's virtual care and without the need for the trip!

Learn more

Online Prescriptions.

Pick-Up or Delivery

When the Doctor prescribes you medication during your consultation through Bettr, you can choose to have your online prescription delivered to you or pick them up from your local pharmacy.

At the end of your consult the Doctor will send you an SMS. Choose between home delivery or browse to find your most convenient pharmacy for pick-up. Pick a time that suits you and the pharmacy will be in touch to arrange the rest. Learn more

Prescription delivery is just $5 and pickup is free.


  • Can I book on behalf of a family member?

    Of course! Commonly patients book for their children but you can book for anyone. During the booking process, when filling in the patient details, you can simply select ‘no’ to the question ‘Is this appointment for you?’ The appointment does not differ from any normal appointment and the doctor will be available to answer any health questions you or your family member have. 

  • What kinds of care might not be suitable for Bettr?

    • If the patient has a serious and urgent problem likely to need a physical examination.

    • If you need controlled drugs. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation so that the doctor can physically print and sign the prescription for you to take away. E.g. most of our doctors cannot supply methylphenidate or duromine.

    • If the patient is unable to use the technology due to confusion, physically disability or has serious anxieties about the technology (although having friends or family around may help).

    • If the patient is under 18, unless they have a parent or guardian present.

    • If the patient has language difficulties, unless they have access to an interpreter during the consultation.

    • Hard-of-hearing patients may find video difficult, but if they can lip-read or use the chat function, video may be a better option than telephone.

    • Visually-impaired patients may prefer a telephone consultation.

    Learn more about what we can and can't treat.

  • Can I cancel or change my appointment?

    You sure can. Unfortunately there may be charges to do this if it’s less than 24 hours before your consultation. Please see our cancellation policy.

  • The online doctor is not my regular GP; will my regular GP be informed about this online consultation?

    If Tamaki Health is not your usual doctor you will be asked to identify your usual GP or health clinic when you book your appointment. We will ask for permission to send a copy of your visit records to this doctor/clinic. You may decline to do this.

  • Can I see a male or female doctor?

    For your comfort, you can select from a range of our trusted NZ doctors, including male or female. You can see our list of available online doctors

  • Can I only see an online doctor for a certain kind of sickness or injury?

    Actually, no. Telehealth or virtual care is used today to treat everything from the common cold to post-surgical wound care. Everything from migraines to acne can be treated while using this technology. It’s common today for doctors to use these tools to coordinate patient care, or to use them in their clinics. Learn more about what we can and can't treat.

  • What if I’m not satisfied with the consultation?

    If you are not happy during the consultation, please tell the doctor immediately so they can respond to your concerns. If you are still not satisfied with your care after the consultation, you can provide formal feedback or make a complaint here. We take your care very seriously, and welcome all opportunities to do better.

  • Do I have to enrol or register with Bettr?

    Bettr does not require you to register or enrol, simply tell us a little about yourself and we’ll do the rest.

    If you’re already enrolled with Tamaki Health through White Cross, Local Doctors or East Tamaki Healthcare you don’t need to register or enrol with Bettr, it’s all part of the service.

    If you’re not enrolled you can choose to enrol and save on every consultation - online and in-clinic - with access to our network of 40+ urgent care and GP clinics.

  • If I choose a phone consult will the Doctor call me?

    All our phone consults are conducted online so whether you choose video or phone you will still need to follow the same process of 'joining' the call by clicking the link in the SMS or email you receive once you've booked. The Doctor will join you online at the time of the scheduled appointment. We do ask for your phone number when booking in case the Doctor or the Bettr team may call you before your appointment or if you run into a technical issue. 

  • What if the online doctor needs to see me in-person after my consultation?

    Online consultations aren't suited to every circumstance, if you're unsure whether seeing a doctor online is right for you today you can find out more about what we treat and don't treat.

    If you need to see a doctor in-person we can do that too at any of our 40+ Auckland GP and Urgent care clinics

    We understand that occasionally you may be seen by the doctor and they may determine you need to be seen in-person in this case you can refer to our cancellation and refund policy.

  • Can you issue medical certificates and referrals online?

    Yes, we offer both those services.

    We can provide simple medical certificates (e.g. sick certificates) straight after your online doctor appointment, we aim to email it to you within 1 hour. Learn more about getting your medical certificates online.

    Sometimes, you might need some additional care to get well. If your condition requires referral either to specialist care or to see a GP in person Bettr can provide referrals. Learn more about online referrals

  • Can I get controlled drugs through Bettr?

    No, we do not under any circumstance prescribe controlled drugs via Bettr. Our doctors will not prescribe any controlled drugs even if they are “repeat prescriptions” for ongoing conditions. Any controlled drug has to be prescribed only after an in-person consultation.

    List of common controlled drugs that cannot be prescribed:

    • Tramadol
    • Quetiapine
    • Lorazepam
    • Seroquel
    • Diazipam
    • Zopiclone
    • Duramine
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What we treat

Access a full suite of healthcare services

As long as it’s not a medical emergency you can make a doctors appointment at Bettr and get help with a wide range of healthcare services such as; ACC follow-ups, hand and foot issues, fevers, allergic reactions, rashes, skin problems, respiratory problems, coughs, cold and flu, medical certificates, oral health, mental health and many more. For more details on what we can (and can't) treat see our treatment services.

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Register for more.

Bettr's online doctor service is available nationwide to everyone. If you're in Auckland you can register and see a doctor online or in-person at any of our 40+ GP clinics.

Plus more great benefits:

The price of Bettr consulations drops to $45, and under 14s are free!

Get access to all 40+ Local Doctors GP Clinics and White Cross Urgent Care clinics

Most in-person GP consults are $20 or under when you register

*If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.
*Most in-person GP consults are $20 dependent upon the clinic

Register for $45 consults
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If you're in Auckland you can register today and see a doctor for $45. You can also see a doctor in-person at any of our 40+ GP clinics for under $20*. Learn More