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ACC and Injury Care

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Bettr can help you with care and management after an injury or accident.

Whether it’s ongoing care, or a referral to the specialist services you might need to get well, it’s easy to get on the road to recovery with Bettr. All from the comfort of home.

If it’s an emergency, or an initial injury assessment, we’ll need to see you in a clinic first. We can determine in that first assessment if you are covered by ACC. Once we’ve done that, future care can be done online via Bettr, easy.

If you need ongoing care towards recovery, we can support you with follow-up online doctor appointments to check your status and keep you on track. If your injury is the result of an accident, there’s a good chance this care will be covered by ACC. Learn more below.

We can also help with referrals to qualified and licensed specialists (like a surgeon or physiotherapist, psychologist or whatever other after-care support you might need). These are often covered under ACC too.

Will my injury care be covered by ACC?

If you’re an enrolled patient with our network, then ACC care is free, so long as it’s covered under ACC guidelines. How do you know if your injury is covered? If it’s the result of an accident, it’s likely it will be – and your doctor can confirm this for you in your initial assessment appointment. If it is, we’ll even lodge the claim for you too. Ongoing treatment is often covered or subsidised too, depending on what sort of specialist care you need and what providers you are using. 

Accidental injuries commonly covered by ACC including things like sprains and strains, cuts and bruises, fractures, dislocations, concussions, and work-related gradual process injuries (eg tendonitis or deafness caused by noise at work). Age-related conditions, general illness, diseases and infections, non-work-related gradual process injuries and mental injury are generally not covered.

What is ACC and how does it work?

ACC, the ‘Accident Compensation Corporation’ ensures every citizen, resident or visitor in NZ is covered for accidental personal injuries, providing support to cover some of the costs of medical treatment and rehabilitation. ACC covers all kinds of scenarios from work to home, recreation and daily activities, no matter who’s at fault and sometimes even if it happens while you’re overseas. It can provide financial support towards costs incurred from injury, including initial treatment, aftercare and support, aids and equipment, even income supplementation. 

To get ACC cover, you will need to be assessed for eligility and have a claim accepted under their guidelines. From there, the level of funding you’ll receive can be determined. We can help you in any of our clinics, to start the process. (And it’s free if you’re enrolled, or just $15 if you’re not). 

Learn more about ACC on their website

Or, make an initial assessment appointment at White Cross or Local Doctors.

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Testimonials

Brendan, August 2021

My Doctor was booked solid until late next week and then telephone only, so booked with Bettr. Clear and professional visual experience between Lower Hutt and Auckland, $49. How good. They have super-cheap rates if you join. By the time I got to my pharmacy the prescription was waiting.

Maryanne, August 2021

Wow had an awesome experience with the online doctor Antonio, thank you for the consultation. Dr Antonio was very warm and professional in his work. Good to know we can go online to book an appointment to get help without leaving home. Thank you Bettr Online Doctors you are much appreciated.

Viki, September 2021

Awesome! Online doctor service! Dr Kala was kind, patient and listened very carefully to my health concerns and prescribed medications. The fact that I can see a doctor virtually is absolutely perfect. Keep this service going for those that can't make it into a doctors clinics or don't want to, its priceless! Thank you so much!

Paratene, July 2021

This was my first time using the service and I found it to be state of the art, futuristic in how we go to the Doctors. It was an extremely user friendly process and their are a highly skilled, dedicated arsenal of Doctors on hand who care for each patient. I was quite daunted at first but having been through first hand, I can see the amazing benefits. Thank you so much team Bettr.



Heather, August 2021

Awesome access from our own home. Save me time going into the doctors and waiting for such a long long time. Thank you Doctor Smith. You really make a difference and you provided care and willingness to help. Thank you Bettr team for this awesome first time experience. I would recommend this service to everyone.

Sophie, June 2021

The experience was amazingly awesome, relaxed and simple. Your doctor Antonio was wonderful. Very easy to chat and laugh with. Keep him on definitely!!! Overall AAA+. Nice to know this service is so readily available when you really need it. Thank you so much. Don't change anything! Your awesome!!

Lee, May 2021

I love how we can see a doctor online and get a prescription. So awesome. I really appreciate it, as I wasn't feeling well enough to go anywhere. But having your doctor online is amazing. Doctor Fazlus is the best. Thanks Bettr.

Tehei, August 2021

Awesome access from our own home. Saves me going into the doctors and also saves me time waiting too. Thank you for this service very convenient for a patient like me and a very prompt response and reminder for your appointment. Thank you so much Doctor Smith you make a difference and you provided care and willingness to help me and my daughter. Thank you Bettr team for this awesome first time experience.

Antoinette, April 2021

THIS IS THE BEST SERVICE! Absolutely love it for so many reasons. Too many to list but mainly because there's no more having to wait or stand to be seen by a nurse and then sometimes wait again to see a doctor. Waiting in the comfort of your own home means so much. Please ensure we NEVER LOSE THIS ONLINE DOCTOR SERVICE.

Anastasia, February 2021

What an awesome experience that was, no 2-4 hour waiting in a room with other sick people & noise. The Doctor provided great care & empathy. The whole process was amazing from the 5 minute notification to waiting in the virtual waiting room & choosing the pharmacy to send prescriptions to, it was a great experience. Thank you

Ringakapo, June 2021

As a first time user using this website it was awesome as having a booked appointment made my day so much easier. As I could do other errands instead of sitting in the Doctor's surgery waiting for a couple of hours to be seen to. I would highly recommend this service if you don't need to see a Doctor in person.

Teresa, July 2021

Had 2 appointments for myself and my daughter and both doctors were absolutely helpful and amazing! Explained everything to them and they straight away gave me what I needed for a prescription. Thank you so much Bettr, will definitely be using you guys again.

Gerrard, March 2021

My experience was a seamless and professional. From online booking to payment. Got my reminder, both text and email. The Doctor was knowledgeable and had a great 'bed side' manner. I got my SMS to select a local pharmacy and got my medical certificate at the end of the consult. Brilliant, thank you.

Dee, December 2020

Such a seamless and stress free process, convenient and straight forward, the easiest option as opposed to making an appointment and going in to see the doctor. Less wait time, avoiding the queues, reasonable cost, highly recommend this service.

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!

A'a, February 2021

My appointment using Bettr online consultation was excellent. The Dr was thorough and asked the right questions. I felt heard and taken seriously regarding my symptoms. I am so happy with my consultation and the service is awesome!!

Nadia, October 2020

Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.

Aveta, December 2020

I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.

Bailey, January 2021

I think this is an incredibly inclusive and progressive service and believe it will be beneficial to so many New Zealanders. Affordable, convenient and safe. I've already told many family and friends.

Hargun, November 2020

I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!

Ita, February 2021

I love this service. There's no long waiting time at the clinic. I don't have to try find parking or use petrol to get to the clinic, and its done in the comfort of my own home. I love the reminder beforehand to get me ready. Continue this amazing service please.

Taylor, July 2020

I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.
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Register for more.

Bettr's online doctor service is available to everyone, whether you’re registered or not.

If you register, Bettr gets even better:

The price of Bettr consulations drops to $10, and under 14s are free!

Get access to all 40+ Local Doctors GP Clinics and White Cross Urgent Care clinics

Most in-person GP consults are $20 or under when you register

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.