ACC and Injury Care

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Bettr can help you with care and management after an injury or accident.

Whether it’s ongoing care, or a referral to the specialist services you might need to get well, it’s easy to get on the road to recovery with Bettr. All from the comfort of home.

If it’s an emergency, or an initial injury assessment, we’ll need to see you in a clinic first. We can determine in that first assessment if you are covered by ACC. Once we’ve done that, future care can be done online via Bettr, easy.

If you need ongoing care towards recovery, we can support you with follow-up online doctor appointments to check your status and keep you on track. This might involve repeat prescriptions for medication, or just checking in to ensure your recovery is progressing as it should. If your injury is the result of an accident, there’s a good chance this care will be covered by ACC. Learn more below.

We can also help with referrals to qualified and licensed specialists (like a surgeon or physiotherapist, psychologist or whatever other after-care support you might need). These are often covered under ACC too.

Will my injury care be covered by ACC?

If you’re an enrolled patient with our network, then ACC care is free, so long as it’s covered under ACC guidelines. How do you know if your injury is covered? If it’s the result of an accident, it’s likely it will be – and your doctor can confirm this for you in your initial assessment appointment. If it is, we’ll even lodge the claim for you too. Ongoing treatment is often covered or subsidised too, depending on what sort of specialist care you need and what providers you are using. 

Accidental injuries commonly covered by ACC including things like sprains and strains, cuts and bruises, fractures, dislocations, concussions, and work-related gradual process injuries (eg tendonitis or deafness caused by noise at work). Age-related conditions, general illness, diseases and infections, non-work-related gradual process injuries and mental injury are generally not covered.

What is ACC and how does it work?

ACC, the ‘Accident Compensation Corporation’ ensures every citizen, resident or visitor in NZ is covered for accidental personal injuries, providing support to cover some of the costs of medical treatment and rehabilitation. ACC covers all kinds of scenarios from work to home, recreation and daily activities, no matter who’s at fault and sometimes even if it happens while you’re overseas. It can provide financial support towards costs incurred from injury, including initial treatment, aftercare and support, aids and equipment, even income supplementation. 

To get ACC cover, you will need to be assessed for eligility and have a claim accepted under their guidelines. From there, the level of funding you’ll receive can be determined. We can help you in any of our clinics, to start the process. (And it’s free if you’re enrolled, or just $15 if you’re not). 

Learn more about ACC on their website

Or, make an initial assessment appointment at White Cross or Local Doctors.

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Suafai, August 2020

Absolutely loved it!!! The Doctor was awesome! I loved that he was able to organise prescription & also my Winz form etc. Also receiving the text about choosing a pharmacy to pick up my prescription is just great!! All from the comfort of my home & warm slippers!!!!

Dee, December 2020

Such a seamless and stress free process, convenient and straight forward, the easiest option as opposed to making an appointment and going in to see the doctor. Less wait time, avoiding the queues, reasonable cost, highly recommend this service.

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!

Bailey, January 2021

I think this is an incredibly inclusive and progressive service and believe it will be beneficial to so many New Zealanders. Affordable, convenient and safe. I've already told many family and friends.

Nadia, October 2020

Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.

Aveta, December 2020

I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.

Alfred, October 2020

That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.

Ace, July 2020

I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler.

Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you

Hargun, November 2020

I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!

Wendy, October 2020

Awesome, love it now I get to see the same doctor, no waiting at the doctor's feeling more sick amongst other strangers. Great that my prescription gets emailed to me as well as the lab test.

Rinal, July 2020

This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you

Bunny, July 2020

I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you

Keely, November 2020

Such a friendly doctor to consult with. Happy to continue using this online/virtual consultation as it is a lot better and easier than waiting several hours at the clinic to see a doctor, just to get a prescription.

Taylor, July 2020

I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.

Mitali, August 2020

Absolutely fantastic experience. Getting all my concerns resolved over a phone call face-to-face with the doctor is simply amazing.

Kim, August 2020

Think this is a great idea. Perfect for repeat prescriptions, blood test form requests and chronic illness.
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Register for more.

Bettr's online doctor service is available to everyone, whether you’re registered or not.

If you register, Bettr gets even better:

Get access to all the services of Local Doctors including Bettr and face-to-face consultations.

The price of Bettr consulations drops to $10, and under 14s are free!

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.