We believe everyone deserves access to high-quality healthcare that is affordable and hassle-free. Focusing on improving the health and wellbeing of our community, with our online GP service Bettr we are helping to achieve it by giving access to healthcare online.
With Bettr, we are providing a convenient alternative to traditional doctors appointments. Going virtual with consultations, you get all the help you would expect from an in-person doctor's appointment but from the comfort of your own home — or wherever else you may be.
Doing away with wait times, queues and commutes, we make healthcare easy.
We’re trusted
Bettr is owned and operated by Tāmaki Health, New Zealand’s largest independent primary health care group. For more than 40 years, Tāmaki Health has led the way in progressive, community-focused healthcare services. Starting with one Otara clinic in the 1970s, Tāmaki Health's network has grown to 50+ clinics across Aotearoa.
As the management services organisation that operates Local Doctors, White Cross, Connect Radiology and Bettr, the team at Tāmaki Health provide more than 1.5 million consults a year.
Same team. Same care.
With Bettr, you get access to the same trusted doctors that you would at any clinic within the Tāmaki Health network. This means, you can expect the exact same high-quality expertise and care.
When you enrol with a GP clinic in our network, you’ll gain access to high-quality in-person GP care at your enrolling clinic, plus access to our online GP service Bettr 365 days of the year, along with our nationwide network of urgent care clinics - all for the enrolled patient fee. What's more, your health information securely travels with you - so whether you’re visiting us in-person or online, your consultation is completed with your health information to hand.
Our enrolled patients enjoy:
- High-quality in-person healthcare - our commitment goes beyond today’s symptoms, with attention to holistic wellness and preventative care, we're shaping better health for tomorrow
- Online GP care, 365 days a year through Bettr - consultations are just $45 for an adult and free for under 14yrs, with same-day appointments typically available
- More affordable urgent care right - visit any Local Doctors or White Cross urgent care clinic nationwide, and you'll only pay the enrolled patient price. A saving of up to $50 per visit every time
- Connected Care in person and online - our clinical team can access to your medical records for your appointment, including lab results and prescriptions, ensuring continuity of care and a personalised experience
- Our online patient portal Manage My Health, allows you to check lab results, view your health and immunisation records, request repeat scripts, and in many cases book appointments online
- Data, protected with confidence - All patient health information is safeguarded by the latest data security and privacy systems, with the peace of mind of being part of a large accredited and financially stable healthcare provider
Why we created Bettr
Now, potentially more so than ever, easy access to secure, high-quality and affordable healthcare is essential to ensure better health outcomes for our people and communities.
With changing healthcare habits, new technologies, and temporary restrictions to medical access, all making seeking treatment for everyday health concerns difficult, we knew the time was right to explore innovative new solutions.
Through the implementation of technology-led development, we sought to establish the following:
- A credible alternative solution to in-clinic consultations
- A service that allows patients to book virtual consultations online – via phone or video
- Enhance the care journey of our patients as part of our overall service offering
- An effective way to manage and interact with patients with long term conditions
- And ultimately, enhance the health outlook of our patients and communities
The result of this is Bettr, New Zealand's first purpose-built virtual health platform.
With consultations able to be conducted by video or smartphone from the privacy of a person's home, Bettr healthcare represents a new direction for healthcare in New Zealand. Another tool at our disposal, Bettr both complements and enhances our current services, whether they be virtual or in person, to aid us in our mission to provide better healthcare for all.
When should I use Bettr?
Virtual doctor consultations are a fast and safe way to make sure you can get the medical attention you need, right away, anywhere. They are perfect for appointments when it might be difficult for you to travel, or if you simply prefer the privacy, comfort and safety of your home.
In many cases, an online doctor can even see you the same day you book, and appointments are very affordable (see our pricing here).
Is Bettr suitable for my health needs?
Many non-urgent and non-critical health concerns can be addressed remotely via online doctors consultations. These include, but are not exclusive too:
- Allergies, skin conditions and rashes
- Respiratory problems
- Coughs, cold and flu
- Mental health and wellness
- Oral health
- Infectious diseases and infections
- Smoking cessation
- Digestive and abdominal health
- Minor injuries
- Medical certificates, referrals and lab tests
Learn more about what can and can't treat
If you seek to address any of the concerns above, then a virtual doctors’ appointment through Bettr will be well suited. Alternatively, if you think your health concern is likely to need physical examination, then arranging an appointment to see a doctor in person at your local clinic will be the best course of action.
Please note: If you have a health emergency or are in severe distress, please call 111 for immediate attention.
