Step 1 - Making your booking
Booking your first online doctor consultation
Booking is super quick, with instant confirmation. Just follow a few simple steps and you could be chatting with a doctor today!
- Start by clicking 'Book Bettr'.
- Select a doctor, date and time that suits you. You can always cancel or re-schedule later.
- You can book for yourself, or for a family member too, just let us know who you're booking it for
- Add your name, email and date of birth. If you're a Tamaki Health patient please enter the same as your enrolled details
- Provide a handful of additional details including a short description of why you are seeing the doctor.
- Choose to pay either by credit, debit or by bank transfer. Enter your payment details and you're all booked.
- To make things quicker during your appointment you can choose to enter additional details now including your existing GP and your address if you wish.
Step 2 - Attending your appointment
Join your online doctor consultation
To be able to attend your appointment you will need a smartphone, tablet or laptop with a camera and a good internet connection.
We'll send you an email and SMS confirmation with appointment details
You'll get a reminder email and SMS just before your appointment is due to start
Tap the link and join the virtual waiting room.
The doctor will admit you and your appointment begins.
Your appointment lasts up to 10 minutes.
When your appointment ends simply close your window.
Congratulations, you've just had your first online doctor consultation!
Step 3 - After your appointment
Online prescriptions, referrals and medical certificates.
During your consultation the doctor may discuss next steps. Next steps may include receiving a prescription, a medical certificate, a specialist referral appointment, or an in-person consultation.
If you require a medical certificate or a referral the doctor will email this to you following your consult. Please note this can take up to an hour.
If the doctor prescribes you medication during your consultation, you will receive an SMS. Choose between home delivery or browse to find your most convenient pharmacy for pick-up. If you opt for home delivery, you can choose a time that suits you and the pharmacy will be in touch to arrange this; or if you opt to pick up, the pharmacy will give you a time to collect your medication. Pick-up is free and delivery is just $5.
If you require face to face treatment or an in-person follow up after your online consult, you can be referred to one of our Local Doctor or White Cross clinics.
Frequently Asked Questions
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Medical emergency symptoms such as sudden or severe shortness of breath, chest pain, loss of consciousness, lacerations, broken bones, traumatic head injury, vomiting or coughing up blood, overdoses, suicidal intent, severe headache, severe burns, and severe bleeding are not suitable for online consultation. Please call emergency services on 111 for these situations. Additionally, initial ACC assessments require an in-person clinic visit.
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Standard appointments are up to 10 minutes of face time with the clinician, with additional time allocated for notes and follow-up tasks.
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If you have a complex issue or several things to discuss, the clinician may recommend booking a second appointment during your consultation.
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Yes, you can typically cancel or change your appointment with sufficient notice. Please refer to our booking or confirmation details for our cancellation policy.
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Yes, you can often select a male or female Doctor when booking, subject to availability.
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Our clinicians are New Zealand-registered medical professionals.
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If a follow-up is needed, the Bettr clinician will discuss the best options with you, which may include another online consultation or an in-person visit to a clinic.
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No, we do not prescribe controlled drugs through Bettr under any circumstances. Prescriptions for controlled drugs require an in-person consultation.
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If you experience a technical problem during your consultation, please try to reconnect. If the issue persists, contact our customer support team, and we will work to find a solution, which may include rescheduling your appointment or offering a phone consultation.
What we treat
Access a full suite of healthcare services
As long as it’s not a medical emergency, you can book an appointment at Bettr and get help with a wide range of healthcare services such as: ACC follow-ups, hand and foot issues, fevers, allergic reactions, rashes, skin problems, respiratory problems, coughs, cold and flu, medical certificates, oral health, mental health, and many more. For more details on what we can (and can't) treat, see our treatment services.
Enrol for more
Bettr's online doctors are available nationwide to everyone. If you're in Auckland, Palmerston North or Christchurch, you can enrol with a clinic in our network for cheaper consults online and in-person.
If you enrol:
The price of Bettr consultations drops to $45, or $25 for CSC holders, and under 14s are FREE!
You’ll also get cheaper GP consults at your enrolling clinic, and cheaper consults at any of our Local Doctors and White Cross urgent care clinics.
*If you require face-to-face treatment following your online consult, you can be referred to one of our clinics in Whangarei, Auckland, Palmerston North and Christchurch.
If you're in Auckland or Christchurch you can enrol today and see a doctor for $45 and it's free for children under 14. You can also see a doctor in-person at any of our 40+ GP clinics for under $22*. Learn More
