ACC and Injury Care

Whether it’s ongoing care or a referral to the specialist services you might need to get well, it’s easy to get on the road to recovery with Bettr, all from the comfort of home.

If it’s an emergency or an initial injury assessment, we’ll need to see you in a clinic first. We can determine in that first assessment if you are likely to be covered by ACC. Once we’ve done that, part of your future care can be done online via Bettr, easy.

If you need ongoing care towards recovery, we can support you with follow-up online clinician appointments to check your status and keep you on track. If your injury is the result of an accident, there’s a good chance this care will be covered by ACC. Learn more below.

We can also help with referrals to qualified and licensed specialists (like a surgeon, physiotherapist, psychologist, or whatever other after-care support you might need). These are often covered under ACC too.

Will my injury care be covered by ACC?

If you’re an enrolled patient with our network, then there is no-copayment for ACC care.

How do you know if your injury is covered? If it’s the result of an accident in New Zealand, it’s likely it will be – and your clinician can guide you on this in your initial assessment appointment. If it is likely to be covered, then we’ll even lodge the claim for you too. Ongoing treatment is often covered or subsidised depending on what sort of specialist care you need and what providers you are using.

Accidental injuries commonly covered by ACC include things like sprains and strains, cuts and bruises, fractures, dislocations, concussions, and work-related gradual process injuries (e.g., tendonitis or deafness caused by noise at work). Age-related conditions, general illness, diseases and infections, and non-work-related gradual process injuries are generally not covered.

What is ACC and how does it work?

ACC, the ‘Accident Compensation Corporation,’ ensures every citizen, resident, or visitor in NZ is covered for accidental personal injuries, providing support to cover some of the costs of medical treatment and rehabilitation. ACC covers all kinds of scenarios from work to home, recreation, and daily activities, no matter who’s at fault, and sometimes even if it happens while you’re overseas. It can provide financial support towards costs incurred from injury, including initial treatment, aftercare and support, aids and equipment, and even income supplementation.

To get ACC cover, you will need to be assessed for eligibility and have a claim accepted under their guidelines. From there, the level of funding you’ll receive can be determined. We can help you in any of our clinics to start the process. Learn more about ACC on their website. 

Or, make an initial assessment appointment at White Cross or Local Doctors.