Our clinic is well-resourced to look after all your urgent care and accident medical services. We are ACC accredited so we can also ensure you receive the highest quality of care for injuries, and set you up for a good recovery after an event. Our experienced team will assess and treat you quickly and carefully, from tending to sprains, strains and wounds, to suturing and plastering, and determining what other treatment you may need, like an x-ray or a referral to hospital if that’s needed.
Ascot 24/7 provides urgent care and is able to help in the situations where an online doctor services cannot meet the need, particularly where emergency treatment is needed that requires hands-on care. We help with wound or injury assessment and treatment, initial ACC care, and can also do vaccinations and immunisations.
If you have a Bettr appointment and your doctor determines that you require immediate care, they will refer you to a physical clinic and Ascot 24/7 is always open to help in these instances. As part of the wider Tamaki Health network, the Ascot White Cross clinic will have access to your Bettr appointment information ensuring seamless care can be provided and picked up where you left off online.
With a pharmacy and lab test services on-site, we can make sure that any prescriptions and tests are easly filled following your appointments too. After your appointment at Ascot, follow-up care can often be delivered via Bettr appointments in many cases.
Conveniently located in Remuera, just off the Motorway’s Greenlane exit, there is plenty of parking and ground floor entry into the clinic, directly underneath Mercy Ascot Hospital.
White Cross Ascot is easily accessed, within 15 minutes of the central city, and immediately adjacent to the Southern Motorway. 90 Green Lane East, Remuera, Auckland 1051. Open 24/7, walk in any time.
Our warm and welcoming team members will put you at ease, and they speak a range of languages including Samoan, Korean, Hindi, Filipino, Cook Island Māori, Mandarin, Cantonese and many others as well as English.
Fees depend on whether you are enrolled with the Local Doctors and White Cross network, and whether you have a Community Services Card. We offer reduced rates for youths aged 14–17, and appointments are always free for children under 14 whether they’re enrolled or not.
If you are enrolled at Ascot, or any other physical clinic in our network, you also get access to Bettr appointments for just $15. (or again always free for kids under 14).
Learn more on the White Cross Ascot clinic page.
If you are having a serious medical emergency such as severe injury, uncontrolled bleeding or trouble breathing, please call 111 straight away for an ambulance.
If your need is not life-threatening but you still have a more serious concern that needs attending (such as having an injury that needs immediate medical attention, or a baby with a high fever for example), then urgent care at White Cross Ascot clinic will be suitable.
If your need isn’t urgent, but you’re still unsure whether to see a Bettr doctor or to visit a clinic, you might be surprised just how much we can take care of in an online consult. Most common health concerns can be tended to easily and effectively. Even repeat prescriptions are easy via Bettr. (Prescriptions for new or restricted medicines might require an in-person visit).
If you have had an online appointment but your Bettr doctor thinks you do need to see a doctor in-person, we’ll refer you to our nearest clinic. Your in-person visit will be either free, or you’ll just pay the cost difference between your original online appointment, and your in-person follow-up. Your Bettr doctor may refer you to Ascot if we think you need to be seen urgently and it is your closest clinic.
If your health concern requires a physical treatment or test (like immunisations, a cervical, prostate or other exam, or skin tag and wart removal for example) it’s likely best for you to head into one of our walk-in GP clinics.