If you need more time at the end of the consultation you should discuss this with your doctor before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit. There may be an additional or new charge for this; please discuss this with the doctor.
An online appointment lasts for 10 minutes of face to face time with the doctor and allows the doctor another 5 minutes to complete other tasks such as writing letters on your behalf.
If you need a follow up, you and the doctor you should discuss this before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit.
The doctor will check with you to ensure you understand what they think the problem is and what should be done about it. This may include any or all of the following:
• Arranging another follow-up appointment for you
• Arrange a lab test eg a blood test for you
• Arranging a face to face appointment for you
• Writing a referral to a specialist or allied health service eg hospital, physiotherapist
• Sending you some educational material about your condition/problem.
As long as it’s not a medical emergency, you can book an appointment at Bettr and get help with a wide range of healthcare services such as: ACC follow-ups, hand and foot issues, fevers, allergic reactions, rashes, skin problems, respiratory problems, coughs, cold and flu, medical certificates, oral health, mental health, and many more. For more details on what we can (and can't) treat, see our treatment services.
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*If you require face-to-face treatment following your online consult, you can be referred to one of ourover 50 clinics in Whangarei, Auckland, Palmerston North and Christchurch.