Yes, regardless of whether you are an existing patient or not you can make an appointment. If you are an existing Tamaki Health patient either through Local Doctors, White Cross or East Tamaki Healthcare you do not need to enrol with Bettr, simply fill in your details and we’ll do the rest. Please note that at this time new patients cannot arrange a telephone virtual consultation of any kind or a video consultation for a new ACC (accident or injury) concern.
If Tamaki Health is not your usual doctor you will be asked to identify your usual GP or health clinic and for permission to send a copy of your visit records to this doctor/clinic. You may decline to do this.
You can choose another kind of consultation instead of a telehealth consultation such as:
A “telephone only” consultation. Please note a telephone only consultation is available if you are a regular patient of one of our GPs (are “enrolled/registered”).
A face to face consultation at any of our clinics nationwide.
Suafai, August 2020
Absolutely loved it!!! The Doctor was awesome! I loved that he was able to organise prescription & also my Winz form etc. Also receiving the text about choosing a pharmacy to pick up my prescription is just great!! All from the comfort of my home & warm slippers!!!!
Molly, August 2020
Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!
Nadia, October 2020
Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.
Alfred, October 2020
That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.
Ace, July 2020
I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler.
Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you
Hargun, November 2020
I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!
Wendy, October 2020
Awesome, love it now I get to see the same doctor, no waiting at the doctor's feeling more sick amongst other strangers. Great that my prescription gets emailed to me as well as the lab test.
Rinal, July 2020
This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you
Bunny, July 2020
I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you
Taylor, July 2020
I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.
Mitali, August 2020
Absolutely fantastic experience. Getting all my concerns resolved over a phone call face-to-face with the doctor is simply amazing.
Kim, August 2020
Think this is a great idea. Perfect for repeat prescriptions, blood test form requests and chronic illness.
Keely, November 2020
Such a friendly doctor to consult with. Happy to continue using this online/virtual consultation as it is a lot better and easier than waiting several hours at the clinic to see a doctor, just to get a prescription.