How Bettr Works

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Booking a consultation is easy.

It’s just four simple steps. Booking is super quick, with instant confirmation and same day appointments generally available*. You could be seeing a doctor in minutes.

You can book for yourself, or for a family member too.

  • Answer a few health questions
  • Choose a doctor, date and time
  • Enter some personal details
  • Make payment
  • … and you’re done. Booking confirmed!

What next?

We’ll send you a confirmation text or email as soon as you book, with a link to join your appointment.

Then, just click the link to log in when the booking time arrives.

Book Bettr

FAQs

  • What happens if there’s a technical problem?

    If the telehealth consultation fails (picture stops or freezes or sound stops) the doctor will immediately ring you on your mobile number to assist you or complete the consultation on the phone.

  • Is it secure and private?

    Just like normal doctor’s appointment, your Telehealth visit will be private and confidential. It can only be seen and heard by the health care professional involved. If you have any questions, please speak to your health care professional during the consultation. this healthcare service uses systems that meet recommended standards to protect the privacy and security of the video visits. However, the service cannot guarantee total protection against hacking or tapping into the video visit by outsiders. This risk is small, but it does exist.

  • How long is the appointment?

    An online appointment lasts for 10 minutes of face to face time with the doctor and allows the doctor another 5 minutes to complete other tasks such as writing letters on your behalf.

  • What happens if I need more time?

    If you need more time at the end of the consultation you should discuss this with your doctor before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit. There may be an additional or new charge for this; please discuss this with the doctor.

  • Are video and phone calls the same price?

    Yes. The cost is related to the doctor’s time rather than the technology used.

  • How can I pay?

    There is a secure payment portal as part of the appointment process. You can pay with EFTPOS, all major credit cards or by bank transfer. Payment must be made before the appointment is confirmed. Learn more about pricing and payment options.

  • Can I book for someone else?

    Yes, you can book for yourself or you can book on behalf of someone else. At the patient details step of the booking process simply select ‘no’ when presented with the question ‘Is this appointment for you?’

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Testimonials

Paratene, July 2021

This was my first time using the service and I found it to be state of the art, futuristic in how we go to the Doctors. It was an extremely user friendly process and their are a highly skilled, dedicated arsenal of Doctors on hand who care for each patient. I was quite daunted at first but having been through first hand, I can see the amazing benefits. Thank you so much team Bettr.



Sophie, June 2021

The experience was amazingly awesome, relaxed and simple. Your doctor Antonio was wonderful. Very easy to chat and laugh with. Keep him on definitely!!! Overall AAA+. Nice to know this service is so readily available when you really need it. Thank you so much. Don't change anything! Your awesome!!

Lee, May 2021

I love how we can see a doctor online and get a prescription. So awesome. I really appreciate it, as I wasn't feeling well enough to go anywhere. But having your doctor online is amazing. Doctor Fazlus is the best. Thanks Bettr.

Antoinette, April 2021

THIS IS THE BEST SERVICE! Absolutely love it for so many reasons. Too many to list but mainly because there's no more having to wait or stand to be seen by a nurse and then sometimes wait again to see a doctor. Waiting in the comfort of your own home means so much. Please ensure we NEVER LOSE THIS ONLINE DOCTOR SERVICE.

Anastasia, February 2021

What an awesome experience that was, no 2-4 hour waiting in a room with other sick people & noise. The Doctor provided great care & empathy. The whole process was amazing from the 5 minute notification to waiting in the virtual waiting room & choosing the pharmacy to send prescriptions to, it was a great experience. Thank you

Ringakapo, June 2021

As a first time user using this website it was awesome as having a booked appointment made my day so much easier. As I could do other errands instead of sitting in the Doctor's surgery waiting for a couple of hours to be seen to. I would highly recommend this service if you don't need to see a Doctor in person.

Teresa, July 2021

Had 2 appointments for myself and my daughter and both doctors were absolutely helpful and amazing! Explained everything to them and they straight away gave me what I needed for a prescription. Thank you so much Bettr, will definitely be using you guys again.

Gerrard, March 2021

My experience was a seamless and professional. From online booking to payment. Got my reminder, both text and email. The Doctor was knowledgeable and had a great 'bed side' manner. I got my SMS to select a local pharmacy and got my medical certificate at the end of the consult. Brilliant, thank you.

Dee, December 2020

Such a seamless and stress free process, convenient and straight forward, the easiest option as opposed to making an appointment and going in to see the doctor. Less wait time, avoiding the queues, reasonable cost, highly recommend this service.

Molly, August 2020

Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!

A'a, February 2021

My appointment using Bettr online consultation was excellent. The Dr was thorough and asked the right questions. I felt heard and taken seriously regarding my symptoms. I am so happy with my consultation and the service is awesome!!

Nadia, October 2020

Fabulous consult listened well to my concerns, awesome Doctor. Bettr is an amazing service that I find really helpful, fast and efficient! It's easy to see a doctor without sitting in a clinic for hours with children! Will definitely be back and will recommend to others.

Aveta, December 2020

I was scared at first but prepared myself 5 mins before my scheduled appointment, I was nervous but my video consult with the doctor went well. It's awesome. Where have you been all my life when I've been waiting in a line. Thank you.

Alfred, October 2020

That was the best phone call for help and advice that I’ve ever had. Dr Smart is an amazing person who has excellent empathy and should be commended. 10/10 would recommend.

Bailey, January 2021

I think this is an incredibly inclusive and progressive service and believe it will be beneficial to so many New Zealanders. Affordable, convenient and safe. I've already told many family and friends.

Ace, July 2020

I just wanted to voice how wonderful the video consultation was, it was easy and very convenient especially with a young toddler. Also just wanted to emphasise that the video consultation service you provide is the best thing I have experienced in health care. Thank you

Hargun, November 2020

I love it. It’s really good initiative. I don’t drive and every time I need to go to a clinic, I have to take a taxi or public transport. The travel and wait for the doctor saves so much time. Please keep online appointments going. Thank you!

Rinal, July 2020

This is amazing help for patients who can’t go out to a walk-in surgery. I had a really good experience. Thank you

Ita, February 2021

I love this service. There's no long waiting time at the clinic. I don't have to try find parking or use petrol to get to the clinic, and its done in the comfort of my own home. I love the reminder beforehand to get me ready. Continue this amazing service please.

Bunny, July 2020

I was sceptical about having a video call as I wanted the doctor to see my concerns but I’m comfortable that the doctor has given me the best treatment possible. Thank you

Taylor, July 2020

I have nothing but a positive response to my consultation. A much better experience than having to wait in the queue for 2 hours to only get a brief appointment with a Dr. The Dr was very informative, knowledgeable and caring. Thank you again.
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Register for more.

Bettr's online doctor service is available to everyone, whether you’re registered or not.

If you register, Bettr gets even better:

Get access to all the services of Local Doctors including Bettr and face-to-face consultations.

The price of Bettr consulations drops to $10, and under 14s are free!

If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.