If the telehealth consultation fails (picture stops or freezes or sound stops) the doctor will immediately ring you on your mobile number to assist you or complete the consultation on the phone.
Just like normal doctor’s appointment, your Telehealth visit will be private and confidential. It can only be seen and heard by the health care professional involved. If you have any questions, please speak to your health care professional during the consultation. this healthcare service uses systems that meet recommended standards to protect the privacy and security of the video visits. However, the service cannot guarantee total protection against hacking or tapping into the video visit by outsiders. This risk is small, but it does exist.
An online appointment lasts for 10 minutes of face to face time with the doctor and allows the doctor another 5 minutes to complete other tasks such as writing letters on your behalf.
If you need more time at the end of the consultation you should discuss this with your doctor before the consultation ends. The doctor may suggest booking another telehealth appointment or a face to face visit. There may be an additional or new charge for this; please discuss this with the doctor.
Yes. The cost is related to the doctor’s time rather than the technology used.
There is a secure payment portal as part of the appointment process. You can pay with EFTPOS, all major credit cards or by bank transfer. Payment must be made before the appointment is confirmed. Learn more about pricing and payment options.
Yes, you can book for yourself or you can book on behalf of someone else. At the patient details step of the booking process simply select ‘no’ when presented with the question ‘Is this appointment for you?’
Dominik, April 2022
Absolutely wonderful video call again from the doctor. Listened to my concerns and offered advice. Was very easy and the doctor was friendly. I was incredibly happy with his response and advice and put my mind at ease. Will most happily use again.
Donna, April 2022
The doctor was amazing. He was super friendly and incredibly understanding about my situation. Listened to me and offered good advice. He made me feel listened too right from the start and asked many questions to get the right picture. Would highly recommend and would happily use again.
Christine, February 2022
What an absolute pleasure it was talking to Dr Chaudhry. He is the best doctor we have dealt with in a very long time. Listened to our concerns gave great (clear) instructions. Didn’t make us feel like idiots or stupid. It is very rare for my daughter to say “he was a nice doctor” but today she did. Thank you for having such a great doctor on staff.
Gabriel, March 2022
The Doctor was amazing, listened to me, gave suggestions and overall a very professional experienced doctor. I am very happy with this appointment and looking forward to booking another one with him.
Sharmaine, March 2022
Awesome, fast and the doctor was awesome, the online prescription was a breeze to have delivered, thank you.
Yolanda, December 2021
Dr. Paul Hutchison was friendly and accommodating. I had a great experience during the online medical consultation because he was easy to talk to and he explained well my medical concerns. The online doctor service is a great practical way and very useful. It was easy, no waiting in line for more than 2 hours in clinic especially when I just need a repeat prescription and follow up checkup.
Sharon, February 2022
I would like to say thank you to the lovely Dr. Chowdhury for the amazing video consultation. He made me feel comfortable and at ease, more importantly he made me feel even happier knowing that he was super supportive. He went through a set of steps for me to do and it was lovely to be told what to expect and where I would be able to find a help etc. I loved this consultation so much. It was done in the comfort of my own home also. Will definitely use this next time!
Sommah, October 2021
First time seeing a Doctor online and absolutely loved it, especially for my son. At our usual Doctors we have to wait at least 2-2.5 hours, here we scheduled our appointment and it was on time. The Doctor that helped us was awesome, straight forward and asked proper questions. He was able to provide us with a prescription and it will be available at our pharmacy, so easy and fast, really appreciated this service.
Christine, February 2022
Awesome consultation. Doctor was friendly professional and immediately knowledgeable. I really feel he understood what I was feeling and how to start improving. Enjoyable morning Doctor service, thank you!
Louise, January 2022
The doctor was amazing. The instructions and information was clear it was a great online consultation. Great service. Great doctor. Thank you.
Brendan, August 2021
My Doctor was booked solid until late next week and then telephone only, so booked with Bettr. Clear and professional visual experience between Lower Hutt and Auckland, $49. How good. They have super-cheap rates if you join. By the time I got to my pharmacy the prescription was waiting.
Maryanne, August 2021
Wow had an awesome experience with the online doctor Antonio, thank you for the consultation. Dr Antonio was very warm and professional in his work. Good to know we can go online to book an appointment to get help without leaving home. Thank you Bettr Online Doctors you are much appreciated.
Viki, September 2021
Awesome! Online doctor service! Dr Kala was kind, patient and listened very carefully to my health concerns and prescribed medications. The fact that I can see a doctor virtually is absolutely perfect. Keep this service going for those that can't make it into a doctors clinics or don't want to, its priceless! Thank you so much!
Tania, November 2021
Awesome appointment this morning, the Doctor was friendly and very involved in our consultation - scheduled appointment was on time & all documents received promptly.
Cherrie, September 2021
This is my first time using Bettr and what an amazing online health service this is - user friendly, prompt, punctual, informative, reassuring. Thank you so much, I will definitely be recommending Bettr to my whaanau and friends. Continue with this amazing online service.
Donna, October 2021
My experience was very good. It is the first time I have used this option but I think it was great to speak to to doctor online and get what I needed. Getting the prescription and being able to send it on to the chemist and pick it up 30 minutes later was great.
Eddie, October 2021
I accidentally found your online doctor service I was absolutely delighted with the help and rapid results what a great service from a hard working team I thank you all for coming to my rescue.
Paratene, July 2021
This was my first time using the service and I found it to be state of the art, futuristic in how we go to the Doctors. It was an extremely user friendly process and their are a highly skilled, dedicated arsenal of Doctors on hand who care for each patient. I was quite daunted at first but having been through first hand, I can see the amazing benefits. Thank you so much team Bettr.
Heather, August 2021
Awesome access from our own home. Save me time going into the doctors and waiting for such a long long time. Thank you Doctor Smith. You really make a difference and you provided care and willingness to help. Thank you Bettr team for this awesome first time experience. I would recommend this service to everyone.
Lee, May 2021
I love how we can see a doctor online and get a prescription. So awesome. I really appreciate it, as I wasn't feeling well enough to go anywhere. But having your doctor online is amazing. Doctor Fazlus is the best. Thanks Bettr.
Tehei, August 2021
Awesome access from our own home. Saves me going into the doctors and also saves me time waiting too. Thank you for this service very convenient for a patient like me and a very prompt response and reminder for your appointment. Thank you so much Doctor Smith you make a difference and you provided care and willingness to help me and my daughter. Thank you Bettr team for this awesome first time experience.
Antoinette, April 2021
THIS IS THE BEST SERVICE! Absolutely love it for so many reasons. Too many to list but mainly because there's no more having to wait or stand to be seen by a nurse and then sometimes wait again to see a doctor. Waiting in the comfort of your own home means so much. Please ensure we NEVER LOSE THIS ONLINE DOCTOR SERVICE.
Anastasia, February 2021
What an awesome experience that was, no 2-4 hour waiting in a room with other sick people & noise. The Doctor provided great care & empathy. The whole process was amazing from the 5 minute notification to waiting in the virtual waiting room & choosing the pharmacy to send prescriptions to, it was a great experience. Thank you
Teresa, July 2021
Had 2 appointments for myself and my daughter and both doctors were absolutely helpful and amazing! Explained everything to them and they straight away gave me what I needed for a prescription. Thank you so much Bettr, will definitely be using you guys again.
Gerrard, March 2021
My experience was a seamless and professional. From online booking to payment. Got my reminder, both text and email. The Doctor was knowledgeable and had a great 'bed side' manner. I got my SMS to select a local pharmacy and got my medical certificate at the end of the consult. Brilliant, thank you.
Molly, August 2020
Just leaving some feedback to let you know the Telehealth appointment was awesome! Being a mum, it can be such a hassle to take my baby with me to my normal GP office! The video call was so handy, I even did it in my dressing gown! My doctor was very thorough and got to know me. I will be recommending it to friends and family!
The price of Bettr consulations drops to $10, and under 14s are free!
Get access to all 40+ Local Doctors GP Clinics and White Cross Urgent Care clinics
Most in-person GP consults are $20 or under when you register
If you require face to face to treatment following your online consult, you can be referred to one of our nearly 50 GP clinics from Whangarei to Christchurch.